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Retail Sales Specialist
vor 3 Monaten
Overview:
The role of our Retail Sales Specialists is vital to the success of our outlets. As a Retail Sales Specialist, your primary duty is to ensure an exceptional customer journey by attentively engaging with each shopper, offering personalized suggestions, and sharing up-to-date product insights. You will also communicate UGG's commitment to sustainability and ethical practices while expressing your enthusiasm for our offerings. You will collaborate with a vibrant team focused on achieving commercial objectives.
Responsibilities:
As a UGG Retail Sales Specialist, you will curate individualized shopping experiences that build brand loyalty. You recognize the significance of adhering to our service training framework and warmly welcome customers as they enter the store. You will ensure that all inquiries are addressed accurately before customers depart, delivering outstanding service throughout their visit, including clarifying our return policies. Upholding a positive and friendly demeanor with customers and colleagues, you will enhance the store's and brand's reputation in every interaction, including compliance with the dress code. You will provide excellent service to both in-store visitors and those who reach out via phone.
Essential Skills:
- Delivering a high standard of customer service in line with our training program
- Emphasizing brand and product knowledge during customer interactions
- Communicating effectively with customers, team members, supervisors, and company representatives
- Actively engaging in teamwork and collaborating successfully to meet objectives
- Managing multiple tasks in a dynamic and lively environment
- Taking a solution-oriented and professional approach to challenges
- A communicator who embodies the vision and mission of UGG and Deckers Brands
- A motivated team player and self-starter
- A problem-solver who approaches challenges with flexibility
- 30 days of annual leave
- Various perks, discounts, and community service opportunities
- Opportunities for growth and development, including a global mentorship initiative
- Uniform allowance, including two pairs of shoes per season
- 60% discount on online products from Deckers Brands (UGG, HOKA, Teva) and 30% discount in-store.
Diversity and inclusion are fundamental to our success. We take pride in being an equal opportunity employer. Our workforce consists of individuals with diverse strengths, experiences, and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, military or veteran status, mental or physical disability, health condition, and all other wonderful aspects of their identity.
Type of Position: Full-time
Working Hours:
* 8-hour shift
Location: On-site
