IT Support Specialist
vor 2 Wochen
Provide Essential IT Support During Off-Peak Hours
As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of our technology infrastructure during late evening and night shifts. Your responsibilities will encompass a wide range of tasks, from resolving technical issues to maintaining software systems.
Your Responsibilities:- System Monitoring and Maintenance: Actively monitor system performance and proactively address potential issues to ensure optimal uptime and stability.
- Ticket Resolution: Effectively handle incoming support requests, diagnose problems, and implement timely solutions within established service level agreements (SLAs).
- Technical Troubleshooting: Provide expert-level troubleshooting for a variety of hardware and software issues, utilizing your technical expertise to identify root causes and implement effective resolutions.
- First-Line Support: Serve as the primary point of contact for end-users experiencing technical difficulties, providing clear guidance and support to resolve their issues efficiently.
- Software Management: Manage software updates, patches, and installations to ensure systems are secure and operating at peak performance.
We are seeking a highly motivated and technically proficient individual with a strong commitment to customer service. You possess excellent problem-solving skills and the ability to work independently in a fast-paced environment.
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