Client Relations Specialist
vor 4 Wochen
About TOPdesk
TOPdesk is a global software firm focused on service management, catering to a diverse clientele across multiple countries.
Position Overview
We are seeking a dedicated Customer Relationship Manager to join our dynamic team. This role offers a flexible work arrangement with a significant home office component.
Key Responsibilities
As a Customer Relationship Manager, you will:
- Collaborate with various teams, including consulting, support, and account management, to ensure our clients meet their objectives.
- Play a vital role in the Customer Success Management team, contributing to the development of the CSM function and its processes.
- Manage and nurture customer relationships, ensuring they receive optimal value from our software solutions.
- Stay attuned to customer needs and industry trends to proactively address any challenges.
Candidate Profile
The ideal candidate will possess:
- A relevant degree or equivalent professional experience.
- A solid understanding of service management practices.
- Strong interpersonal skills and the ability to empathize with clients.
- Exceptional communication abilities.
What We Offer
In return for your expertise, we provide a supportive work environment, flexible working hours, opportunities for professional growth, team-building events, wellness benefits, and more.
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