Technical Service Engineer
Vor 5 Tagen
EcoFlow Inc. is a leading provider of innovative energy solutions, including portable power products, solar technology, and smart home energy solutions. Our mission is to provide reliable and eco-friendly energy solutions for individuals, families, and society at large.
Job SummaryWe are seeking a highly skilled Technical Service Engineer (Heat Pump) to join our team. As a Technical Service Engineer, you will be responsible for providing technical support and service to our customers, including distributors, installers, and end consumers. You will be the primary point of contact for heat pump-related issues and will work closely with our installation team to ensure seamless commissioning of new systems.
Key Responsibilities- Provide timely and effective technical support to customers via phone, email, and on-site visits.
- Conduct repairs and provide on-site support for installers of EcoFlow heat pump products and the EcoFlow Energy Management System (EMS).
- Assist in training installers on the technical aspects of installing EcoFlow heat pump products.
- Support EcoFlow installers during the commissioning of new systems.
- Ensure the highest quality in technical service, prioritizing customer satisfaction with every support interaction.
- Ensure compliance with customer data privacy and security policies.
- Completion of vocational training, a bachelor's degree, or higher in a related field.
- At least 2 years of experience in after-sales technical support, field application engineering (FAE), or training.
- A minimum of 2 years of experience in the installation and troubleshooting of residential heat pumps.
- Experience in installing and commissioning photovoltaic systems is a plus.
- Having certifications such as Heizlastberechnung, Sachkundenachweis nach ChemKlimaschutzV, and Kälteschein is a plus.
- Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in German.
- Proficiency in English is a plus.
- Strong decision-making skills, with a high sense of ownership and accountability.
- Organized and detail-oriented, with the ability to multi-task and apply creative problem-solving.
- Willingness to learn new skills and grow with the company.
We offer a competitive salary package and performance-based bonus, travel allowance according to company policy, flexibility on working type, and a positive and warm team with transparent information transferring.
About EcoFlowEcoFlow is a leading provider of innovative energy solutions, and we are committed to powering a new world. Our vision is to provide smart and eco-friendly energy solutions for individuals, families, and society at large. We are a reliable and trusted energy companion for users around the world.
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