Field IT Technician
vor 1 Monat
At everience Germany GmbH, we are dedicated to enhancing the operational efficiency of businesses by streamlining digital processes and their application. As a subsidiary of a French enterprise focused on user assistance, we operate globally to tackle the demands of both large multinational corporations and local entities.
Our Vision: To unlock the capabilities of digital technology, enabling organizations to concentrate on their core activities, thereby boosting productivity and market competitiveness.
We provide comprehensive IT solutions to our clientele, encompassing everything from consultancy to solution deployment, lifecycle management of IT resources, and user assistance.
Our Unique Proposition: We utilize the expertise within our network to tailor solutions that align with your specific customer needs, ensuring optimal outcomes.
Our Core Values: Upholding our commitments is vital for fostering strong relationships with customers, employees, partners, and suppliers alike.
Commitment to Sustainability: We strive daily to foster a world characterized by equality and environmental respect. This commitment is reflected in our HR policies and our initiatives aimed at minimizing our ecological impact.
Key Responsibilities:- Onsite Assistance: Execute hardware and software installations and repairs on location, including data transfers (PCs, printers, etc.).
- 1st & 2nd Level Support: Manage assigned service requests through the portal, document activities in the ticketing system, assist the Operations team, and provide local network support.
- Problem Resolution: Offer initial solutions based on existing documentation, prioritize and categorize service requests according to customer guidelines.
- Maintenance Tasks: Conduct IMAC (Install, Move, Add, Change) activities, along with hardware and software maintenance and support.
- Interdepartmental Collaboration: Work collaboratively across departments and coordinate with subsequent support teams (2nd/3rd Level).
- Customer Engagement: Address various customer inquiries, provide updates on issue resolution and analysis.
- ITSM | ITIL: Enhance and document ITSM processes in line with ITIL standards, configure, remotely set up, and maintain IT devices.
- Completed training as an IT specialist or equivalent experience.
- 3-5 years of relevant industry experience.
- ITIL v3 or v4 certification is advantageous.
- Proficient in Windows client and server operating systems.
- Familiarity with Azure-AD/AD is beneficial.
- Basic understanding of networking concepts including switching, routing, and wireless technologies.
- Strong troubleshooting skills and experience in software and hardware management.
- Fluency in German and proficiency in written and spoken English.
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