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Customer Support Specialist

vor 3 Monaten


Springe, Niedersachsen, Deutschland persona service AG & Co. KG • Niederlassung: Hannover Vollzeit

Suchst Du nach einer neuen beruflichen Herausforderung und möchtest Deine Fähigkeiten im Kundenservice weiterentwickeln? Wir unterstützen Dich mit unserer Expertise bei der Suche nach attraktiven Positionen für Fach- und Führungskräfte.

Für unseren Auftraggeber im Bereich der Telekommunikationsdienstleistungen suchen wir Dich als Customer Support Specialist (m/w/d) in Arbeitnehmerüberlassung.

Customer Support Specialist (m/w/d) in HannoverAufgaben:
  • Du bist zuständig für die professionelle und freundliche Bearbeitung eingehender Anrufe sowie der Anfragen von Kunden.
  • Es liegt in Deiner Verantwortung, Kund:innen bei der Lösung von Anliegen zu unterstützen und ihnen kompetente Informationen bereitzustellen.
  • Du dokumentierst Kundenanliegen und verfolgst diese weiter, um sicherzustellen, dass sie zeitnah und zur Zufriedenheit gelöst werden.
  • Die Pflege und Aktualisierung von Kundendaten in den Systemen gehört ebenfalls zu Deinen Aufgaben.
  • Du trägst aktiv zur Verbesserung der Servicequalität bei, indem Du Kundenfeedback weitergibst und an Schulungen teilnimmst.
Profil:
  • Du verfügst über eine abgeschlossene kaufmännische Ausbildung, z. B. als Bürokauffrau (m/w/d) oder eine vergleichbare Qualifikation.
  • Darüber hinaus hast Du bereits mehrjährige Berufserfahrung im Kundenservice oder Call Center im Bereich Kommunikation gesammelt.
  • Du bringst grundlegende PC-Kenntnisse mit und bist bereit, Dich in neue Systeme einzuarbeiten.
  • Ausgezeichnete Kommunikationsfähigkeiten sowie eine freundliche Telefonstimme zeichnen Dich aus.
  • Geduld, Empathie und die Fähigkeit, stets den Überblick zu behalten, sind für Dich selbstverständlich.
Worauf Du Dich bei persona service verlassen kannst:
  • Monatliche Zuschüsse für Deine Mobilität, z. B. für das Deutschlandticket.
  • Prämien sowie Urlaubs- und Weihnachtsgeld.
  • Kostenlose Nachhilfe für Deine Kinder auf der Lern- & Nachhilfeplattform.
  • Vielfältige Rabatte bei namhaften Marken über unser Corporate Benefits Programm.
  • Exzellente persönliche Betreuung und regelmäßige Feedbackgespräche.
  • Vielfältige Weiterbildungsmöglichkeiten.
Jetzt bewerben
Gestalte Deine berufliche Zukunft nach Deinen Vorstellungen – mit persona service an Deiner Seite. Wir sind der ideale Partner für Deinen nächsten Karriereschritt.