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Systems Support Specialist
vor 3 Monaten
We are seeking a dedicated individual to join our dynamic Systems Department at Aera Verlag GmbH. This full-time position offers the opportunity to contribute to a vital area of our organization, where innovation and collaboration are at the forefront. As a member of our team, you will engage in the development and enhancement of our systems portfolio, which includes various educational software solutions. Your work will be instrumental in supporting both academic and operational needs through effective system management and user engagement.
Key ResponsibilitiesIn this pivotal position, you will focus on:
- Delivering initial resolution or assessment of technical issues and support inquiries.
- Assisting users in maximizing the functionality of the systems they utilize.
- Ensuring the stability, security, and efficiency of existing systems while maintaining data integrity and quality.
- Overseeing projects related to system implementation and upgrades.
Qualifications & Skills:
- Proven technical expertise with strong ICT capabilities, including proficiency in Microsoft Office.
- Ability to convey technical information to non-technical stakeholders.
- Experience with educational software solutions is advantageous but not mandatory.
- Exceptional analytical skills.
- Fluent in written and spoken English; proficiency in additional languages is a plus.
Personal Attributes:
- Collaborative team player with excellent communication skills.
- Adept at managing multiple tasks while delivering high-quality results.
- Strong interpersonal skills that foster trust and rapport.
- Eager to deepen understanding of technical systems and acquire new competencies.
- Disciplined, demonstrating integrity and a strong work ethic.
- Self-driven and capable of working independently.
- Experience a challenging and responsible international work environment with a flat organizational structure and performance-based compensation.
- Enjoy a better work-life balance with flexible working hours and remote work options.
- Benefit from complimentary refreshments, healthy snacks, and discounted meals.
- Receive support for your private internet connection or public transport expenses, along with attractive employee discounts.
- Take advantage of free parking and a company pension scheme.
At Aera Verlag GmbH, we are committed to fostering an enriching educational experience. Our organization values continuous growth and excellence, providing state-of-the-art facilities and a dynamic curriculum. We prioritize the development of our staff and offer numerous opportunities for professional advancement.
We look forward to welcoming a new member to our team who shares our dedication to educational excellence and innovation.
