Product Owner Customer Solutions Specialist
Vor 6 Tagen
We are seeking a highly skilled Product Owner to join our team at Sky Deutschland GmbH. As a Product Owner, you will be responsible for prioritizing product requirements based on customer feedback, market trends, and operational business goals.
Key Responsibilities- Prioritize Product Requirements: You will work closely with customer service and development teams to ensure that the product vision is clearly understood and that the end product meets expectations.
- Product Backlog Management: You will create and maintain a product backlog with clear, detailed requirements and accompany them through to successful implementation.
- Customer Journey Optimization: You will take care of the continuous use of the most important service KPIs, such as the Net Promoter Score and contact rates in customer interactions with our service agents, to ensure that changes to the customer journeys achieve the desired effect.
- Experience: You have a degree and at least 5-6 years of professional experience in the customer service environment, as well as experience in product management.
- Analytical Skills: Your good analytical skills help you to identify improvements and you have the implementation strength to optimize existing customer journeys.
- Digital Affinity: You have an affinity for digital (service) processes and know how to make them successful.
- Agile Tools: Experience with agile tools in digital collaboration (Jira/Confluence) distinguishes you.
- Language Skills: Confident German and good English skills round off your profile.
- Hybrid Working Model: We offer a hybrid working model (60/40).
- Flexible Working Hours: You will have flexible working hours with overtime compensation.
- Generous Vacation Policy: You will receive 30 days of vacation + Holiday Buy.
- Subsidized Public Transportation: We offer a subsidized Deutschland Ticket.
- Company Bike & Wellhub: You will have access to a company bike and Wellhub.
- Lease & Buy: We offer leasing of technical equipment with tax advantage.
We are proud to be an equal opportunity employer. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation. Therefore, we will consider all qualified applications, regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation, and identity.
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