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Quality Coordinator

vor 2 Monaten

Frankfurt am Main, Hessen, Deutschland gkk dialog Vollzeit

About gkk dialog

We are a dynamic and innovative company that values diversity, inclusivity, and social responsibility. Our mission is to provide exceptional customer experiences through our commitment to quality, teamwork, and continuous improvement.

About the Role

We are seeking a highly motivated and detail-oriented Quality Coordinator to join our team. As a Quality Coordinator, you will play a critical role in ensuring the highest level of customer satisfaction and quality standards in our customer service and quality management processes.

Key Responsibilities

  • Analyze customer complaints and implement improvement measures to enhance customer satisfaction
  • Conduct process analysis and identify areas for improvement in our quality management processes
  • Document processes and create standard presentations and analyses
  • Monitor key performance indicators and implement corrective actions when necessary
  • Collaborate with cross-functional teams, including customer service, sales, and logistics management

Requirements

  • Bachelor's degree in Business Administration or a related field
  • Proven experience in customer service, sales, or quality control
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office applications
  • Fluency in German and English languages

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a diverse and talented team