Client Support Specialist

vor 1 Monat

Düsseldorf, Nordrhein-Westfalen, Deutschland Manhattan Associates Vollzeit

Position Overview

As a key member of a diverse team, your primary responsibility will be to ensure client satisfaction and the optimal performance of our software solutions. You will engage with clients across various sectors such as retail, luxury goods, industrial manufacturing, eCommerce, automotive, and pharmaceuticals. This position offers an excellent opportunity to establish a robust functional and technical foundation, paving the way for future career advancements within our organization.

In this role, you will identify and resolve functional challenges that emerge after the implementation of supply chain software solutions. Collaborating with analysts, you will provide effective issue resolution using supply chain technologies and conduct testing of client-specific enhancements promptly. Your main tasks will include client communication, testing, issue resolution, and support following implementation. To facilitate your success, you will receive training and guidance from our Support team located in the Netherlands.

Key Qualifications

To excel in this position, we believe the following attributes are essential:

  • Strong analytical and problem-solving capabilities.
  • Excellent communication skills, with the ability to collaborate effectively within a team.
  • Detail-oriented and customer-focused mindset, with a strong drive to achieve results based on output rather than input.
  • A Bachelor's degree in logistics, engineering, computer science, mathematics, or equivalent professional experience.
  • Proficiency in English (both spoken and written) and German; knowledge of an additional European language is advantageous.
  • Willingness to travel to client locations up to 20% of the time, occasionally for extended periods within the EMEA region.

Benefits

At Manhattan Associates, we provide the essential connections between processes, information, and people, enabling our clients to maintain a competitive edge. Our commitment to our employees is unwavering:

  • We believe in providing support, encouragement, and opportunities for growth.
  • Talent, leadership, innovative thinking, and hard work are recognized and rewarded.
  • An inclusive environment that values diverse backgrounds, experiences, and perspectives enhances our collective strength.
  • Collaboration is key to overcoming challenges.
  • Your career trajectory and growth are in your hands, and we are here to support your journey.

Diversity and Inclusion Commitment

At Manhattan Associates, we celebrate more than just our work. We embrace cultural diversity, encourage participation in interest groups, and provide volunteer opportunities, ensuring that your authentic self is always welcome. Our team members' unique backgrounds and experiences contribute to our overall success, making us distinct. We proudly uphold equal employment opportunities for all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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