Cybersecurity Technical Account Manager

vor 20 Stunden

Munich, Bayern, Deutschland Logpoint AS Vollzeit
About the Role

We are seeking a skilled Technical Account Manager to join our dynamic team in Germany. As a Technical Account Manager, you will be a crucial part of our global Customer Support & Operations team, providing localized support to our clients and assisting global customers when needed.

Key Responsibilities
  • Be the local, competent, and friendly face of the Customer Support & Operations team.
  • Work with customers, partners, and colleagues to understand reported issues.
  • Carefully collect and record documentation in the Logpoint Ticketing system.
  • Master the Logpoint system at the service level to investigate and analyze technical issues.
  • Master the Logpoint system at the infrastructure and OS level to identify system and resource issues.
  • Contribute to knowledge building, transfer, and usage in a Knowledge-Centered Service organization.
  • Lead regional escalation projects and high-profile customers from support perspective.
Requirements
  • Bachelor's degree in computer science or related field.
  • Minimum of 1 year of experience in a client-facing technical support role.
  • Minimum of 2 years of experience with server and network administration and security.
  • Strong knowledge of Linux.
  • Programming and scripting knowledge would be an advantage.
  • Professional fluency in English and German.
About Logpoint

Logpoint is a global leader in cybersecurity, providing a world-class SIEM solution. We are a dynamic and innovative organization, committed to fostering a culture of excellence and teamwork. Our integrated security operations platform is dedicated to safeguarding the digital core of organizations.

We believe that our unique corporate culture sets us apart, emphasizing collaboration, innovation, and a genuine commitment to our clients' satisfaction. By consistently putting these values into practice, we have been able to provide unparalleled solutions that contribute to our clients' success.

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