Service Coordinator
vor 4 Wochen
Unlock Your Potential as a Service Coordinator at NavVis
We are seeking a highly skilled and organized Service Coordinator to join our Customer Experience team at NavVis. As a key member of our team, you will play a crucial role in coordinating repair and maintenance services for our Mobile Mapping Devices with international customers and resellers.
Key Responsibilities:
- Coordinate international customer requests, including scheduling services, cost estimation, and progress tracking
- Run simple remote checks of devices and coordinate escalation of technically complex problems to Service, Quality, and Production Engineers
- Prepare quotes, receive customer orders, and trigger invoicing within our CRM/ERP system
- Coordinate international shipments to our customers and restock spare parts in our local offices globally
- Maintain and leverage data, assets, and entitlements of customer accounts related to post-sales services
Requirements:
- Previous experience in coordinating services for hardware products
- Remarkable communication and organizational skills
- Business-level English skills
What We Offer:
- Competitive compensation package
- Flexible working hours and hybrid work setup
- Full visa and relocation support for international candidates
- Attractive bike leasing model through JobRad
- Financial support for local language classes
About Us:
NavVis is a global leader in reality capture and digital factory solutions. We are a diverse and international team of over 300 people from 70 countries, working together to capture and share the built environment as photorealistic digital twins.
Join Our Team:
We are committed to fostering an inclusive and diverse workplace, where everyone can grow and thrive. If you are passionate about our technology and want to be part of our dynamic growth journey, we encourage you to apply.
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