Help Desk Technician

About FERCHAU GmbH

FERCHAU GmbH is a leading European technology service provider that brings together the smartest and most innovative minds with companies from various industries. We are seeking a talented individual to join our team.

Job Responsibilities

• Ensure effective customer communication (phone, email, ticket) at the 1st level
• Act as a point of contact and advisor for all IT-related questions, issues, and disruptions
• Analyze, prioritize, and resolve IT tickets at the 1st level, and escalate incidents to the 2nd level support team
• Perform fault analysis and troubleshooting in hardware and software

What We Offer

• High planning security through a permanent employment contract
• Flexible working hours for a perfect work-life balance
• A wide range of training opportunities through our in-house institute, ABLEacademy, and individual career programs
• Compatibility of private and professional life through up to 30 days of annual leave and flexible working models
• An ideas management system that encourages your suggestions for our joint success
• A bonus program for referrals of new colleagues
• Networking opportunities at team events, summer parties, or Christmas parties

  Requirements

  • Successful completion of a degree or training in the field of computer science
  • Knowledge of ticket systems
  • Experience in one of the following areas: hardware (PC, printer, notebook, smartphone), networks, virtualization, infrastructure, servers, web applications, email programs, etc.
  • Fluent German and good English skills in writing and speaking