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POS Integration Specialist

vor 2 Monaten

Berlin, Berlin, Deutschland Wolt Vollzeit

About Wolt

Wolt is a technology company that makes it incredibly easy to discover the best restaurants, grocery shops, and other local businesses and have them delivered to your home or office. Our local commerce platform makes it easy for customers to order everything they need through an app, for merchants to generate additional revenue, and for couriers to earn flexibly and meaningfully.

Our Mission

We work hard to make cities better places, and it's pretty cool to see us grow every week. If you are passionate about building things that just... work, then Wolt could be just right for you.

Job Description

We are looking for a skilled POS Integration Specialist to join our team. As a POS Integration Specialist, you will be part of Wolt's heart and soul - the Merchant-Team. Ensuring all our existing integrated restaurant partners contribute to the success of WOLT in Germany.

Key Responsibilities

  • Manage incoming integration requests from merchant partners
  • Help to facilitate knowledge within our local account management teams about integrations
  • Ensure the performance of integrated Merchants meets the Wolt grade standards
  • Plan and execute integration rollouts to existing and new restaurant venues on Wolt
  • Help identify new opportunities for Integrations with POS and MWP
  • Troubleshoot integration issues with Technical teams
  • Help set up processes and procedures to manage integration requests and activations

Requirements

  • 2+ years experience in Account Management or Customer Support
  • You can communicate in both German and English
  • Good communication and presentation skills
  • Ability to work with several cross-functional local stakeholders
  • You are having a hands-on mentality and drive to improve existing processes and workflows by contributing directly
  • General interest in integrations (not afraid to hear about APIs, Webhooks, SFTP, endpoints, JSONs)
  • You can consider yourselves a PRO in Google or EXCEL or other automation tools are a plus
  • Experience with the POS or Middleware markets in Germany is a strong plus

What We Offer

  • Great office in the heart of Berlin
  • A fast-growing tech company with many career opportunities
  • Attractive salary package
  • Discount on Wolt orders
  • Modern work equipment
  • Various soft drinks, coffee, and fruits in the office
  • Urban Sports Club membership subsidy
  • Deutschland ticket subsidy
  • Weekly all-hands meetings and regular team events
  • Flexible working hours policy + 30 days of paid vacation