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Technical Support Specialist

vor 2 Monaten


Paderborn, Nordrhein-Westfalen, Deutschland Mettenmeier Vollzeit
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Mettenmeier. As a key member of our support team, you will be responsible for providing technical assistance to our customers, ensuring they receive the best possible service.

Key Responsibilities
  • Provide technical support to customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues with our software applications
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in on-call rotation to provide 24/7 support
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 2+ years of experience in technical support or a related field
  • Strong knowledge of Windows and Linux operating systems
  • Experience with Java programming language
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Flexible work arrangements, including remote work options
  • Access to cutting-edge technology and tools