Global Customer Support Specialist
vor 2 Wochen
About Corporation Service Company
We are a global company that values service-oriented individuals who work together to drive change in our local locations. Our passion is delivering exceptional service quality and continuously improving our tasks and processes.
Job Summary
We are seeking a Customer Service Partner to be the direct point of contact for our customers worldwide. As a Customer Service Partner, you will be responsible for managing and maintaining a portfolio of domain names for our customers, building and strengthening relationships, and providing exceptional customer service.
Key Responsibilities
- Pflegen und Stärken von vertrauensvollen Kundenbeziehungen
- Betreuung eines festen Kundenportfolios im Bereich Online-Markenschutz / Domain Management
- Bearbeitung von Kundenanfragen sowie Telefon und Chat Support
- Informationen über industrieinterne Richtlinien und neue Leistungsangebote
- Recherche und Analyse von Portfoliodaten
- Online Kundentraining
Requirements
- Abgeschlossene kaufmännische Ausbildung oder ein abgeschlossenes Studium oder Berufserfahrung in einem ähnlichen Bereich
- Ausgeprägte positive Kunden- und Serviceorientierung
- Verhandlungssicheres Deutsch und gute Englischkenntnisse
- Kommunikationsstärke und hohe Teamkompetenz
- Gute MS-Office-Kenntnisse, vor allem Word und Excel
- Affinität für selbständiges Arbeiten, sowie für Teamarbeit
- Detailgenauigkeit und Problemlösekompetenz
- Koordination und Management Ihres Aufgabenbereiches
What We Offer
- Einen neuen, modernen und komfortablen Arbeitsplatz
- Ein freundliches, internationales Team
- Interessante und abwechslungsreiche Tätigkeiten in einem dynamischen Umfeld
- Umfangreiche Weiterbildungsmöglichkeiten
- Stabiles, stark wachsendes und internationales Unternehmen
- Jährliche leistungsorientierte Lohnerhöhung
- Attraktives Einkommen
- Teamorientierte Führung
- Umfangreiche 5-wöchige Einarbeitung
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