Purpose:

At Kraus USA Plumbing LLC, we are in search of a dedicated Operations Coordinator to enhance our team and contribute significantly to our operational excellence. This role presents a unique opportunity to thrive in a dynamic environment that engages with various teams and systems. As an Operations Coordinator, your contribution will be vital in maintaining seamless operations and providing outstanding service. We are looking for a meticulous and reliable individual who is committed to delivering exceptional service while effectively managing multiple responsibilities.

Responsibilities:

• Order Processing: You will manage the allocation and creation of shipments, ensuring that orders are processed with precision and efficiency.
• Document Management: You will be responsible for uploading essential documents into our internal database, facilitating easy access and organization.
• Issue Resolution: You will assess and resolve any discrepancies with problematic orders, ensuring customer satisfaction and prompt solutions.
• Timely Shipping: You will guarantee that all orders, including dropship and LTL orders, are dispatched promptly to meet customer expectations.
• Returns and Credits: You will handle returns and process credits for customers, ensuring a smooth and efficient experience.
• Partner Portal Oversight: You will oversee partner portals and submit claims as necessary, maintaining robust partnerships and addressing any concerns.
• Email Correspondence: You will manage and respond to emails promptly, ensuring effective communication and customer satisfaction.
• Project and Task Management: You will take ownership of and manage multiple projects and tasks concurrently, ensuring timely completion and adherence to deadlines.
• Workflow Prioritization: You will prioritize tasks to ensure that urgent and time-sensitive requests are addressed promptly.
• Cross-Functional Support: You will provide assistance to various teams, including Customer Success, Sales, Marketing, and Product Development, fostering collaboration and contributing to the overall success of the organization.
• Process Enhancement: You will streamline operations and develop or refine existing process documentation, driving efficiency and continuous improvement.
• System Proficiency: You will demonstrate the ability to navigate and utilize multiple systems and software, adapting swiftly to new technologies and tools.
• Additional Duties: You will also undertake other responsibilities as assigned, contributing to the overall success of the department and organization.

Education & Experience:

• High School Diploma or equivalent; College degree preferred.
• 1+ years of experience in an operations-focused role.
• Friendly, adaptable, and enjoy collaborating with various departments.
• Ability to maintain composure and professionalism in high-pressure situations.
• Effective under pressure and capable of working independently with minimal supervision.
• Intermediate to advanced proficiency in Microsoft Word, Outlook, and Excel.
• Strong written and verbal communication skills.
• Availability for off-hours and weekends may be required.

Kraus USA Plumbing LLC is recognized for its excellence in the plumbing industry, offering a premium range of products and exceptional service. We are committed to fostering a creative and engaging environment for our employees and communities. We invite you to explore our culture and values.

At Kraus USA Plumbing LLC, we embrace diversity as a vital aspect of our organization. We believe that inclusion fosters innovation and collaboration, allowing all voices to be heard and valued. Our commitment to diversity and inclusion is integral to our success and future growth.