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Technical Account Manager

vor 2 Monaten


Leipzig, Sachsen, Deutschland WBS IT-Service GmbH Vollzeit
About WBS IT-Service GmbH

We are a leading IT system house that has been supporting businesses and organizations with their IT needs since 1990. Our comprehensive portfolio includes IT consulting, hardware procurement, and service delivery, as well as digital transformation services such as cloud, cybersecurity, and big data.

Job Summary

We are seeking a highly skilled Service Account Manager to join our team. As a Service Account Manager, you will be responsible for managing complex IT projects, providing expert advice and support to clients, and developing and presenting tailored service and solution strategies.

Key Responsibilities
  • Conception and implementation of complex IT projects, including project planning, coordination, and execution.
  • Development and presentation of customized service and solution strategies to meet client needs.
  • Optimization of service delivery in the operational day-to-day business.
  • Planning and management of the service business.
  • Creation of IT and service concepts with the support of the consulting department.
  • Preparation and processing of tender documents.
  • Offer calculation and contract design.
  • Exploration of new business opportunities through strategic partnerships.
  • Further development of the solution business.
  • Identification and acquisition of managed service potential.
Requirements
  • Completed technical or business studies or completed training in the relevant field.
  • Several years of professional experience in the described field of work.
  • Experience in sales and with tender procedures, preferably in the context of public procurement.
  • Desirable, but not mandatory, is a certification in project management.
  • High communication and presentation skills, as well as a customer-oriented, structured way of working with a strong service focus.
  • Fluent German (C1) and English (B2/C1) language skills.
What We Offer
  • A open company culture: We are a strong team of committed employees who meet each other on an equal footing. The doors to the management are always open. We continuously work on improving our communication and internal processes.
  • Flexible work, both on-site, hybrid, and remote, in full-time or part-time. We operate with trust-based working hours and possible overtime is balanced out with free time.
  • A defined induction program, supervised by at least one experienced mentor: After the first days – during which you will primarily deal with organizational matters, training, and getting-to-know-each-other events – you will immediately enter the daily business. Your mentor will intensively support you during the induction process, so that you can achieve sustainable learning effects from the start. In addition, more than 200 helpful colleagues are available to you who will be happy to support you in your new tasks.
  • Targeted further training in agreement with our Education Manager: Together, we will develop an individual further development plan and support you in achieving your professional goals. The implementation takes place internally or in the form of one of our numerous specialist and leadership trainings from external providers and certification partners.
  • Popular benefits: The possibility of using company cars, job bikes, or job tickets – also privately. You can also look forward to a childcare allowance or the conversion of a salary component into VWL and BAV. In addition, there are other incentives such as company and team events, free fruit and drinks, special attention on birthdays and jubilees. There is also the possibility of a sabbatical.