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Telecommunications Professional

vor 2 Monaten


Essen, Nordrhein-Westfalen, Deutschland CHO-TIME GmbH Vollzeit
About CHO-TIME GmbH

We are a leading company in the telecommunications industry, renowned for our exceptional customer service and innovative product offerings. Our mission is to provide top-notch solutions that meet the evolving needs of our customers.

Job Summary

We are seeking highly motivated and qualified customer service representatives to join our team. As a customer service representative, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and promoting our products and services.

Key Responsibilities
  • Provide personalized tariff consulting (PTB) to customers, assisting them in selecting the most suitable tariffs and additional products from our portfolio.
  • Offer retention mobile services, suggesting better alternatives for customers who have terminated their contracts and optimizing contract terms.
  • Support customers with DSL (BSD1) provisioning, guiding them through the process from order to activation and handling DSL relocations.
  • Act as a concierge, responding to customer inquiries about contracts, invoices, or hardware and offering additional products.
  • Conduct customer consultations to discuss their current contract situation and propose alternatives or extensions.
Requirements
  • Enjoy success: Motivation and drive to achieve financial independence.
  • Excellent German language skills: In writing and speaking.
  • Strong communication skills: A smile in your voice and the ability to inspire people.
  • Punctuality and reliability: High reliability and commitment.
  • Good PC skills: Basic technical understanding.
  • Sales orientation: Enjoy promoting top products from a well-known brand.
Benefits
  • Attractive earning potential: High earning potential and career advancement opportunities.
  • Positive team atmosphere: A supportive and motivating work environment.
  • Diverse tasks: Varied tasks and projects.
  • Exclusive shopping benefits: Discounts at over 500 partner companies.
  • Financial benefits: Financial support for retirement planning and wealth creation.
What We Offer

We provide a comprehensive range of benefits, including:

  • Attractive salaries and bonuses.
  • Opportunities for professional development and training.
  • A supportive and dynamic work environment.
  • Flexible working hours and a healthy work-life balance.

We are committed to helping our employees grow and succeed in their careers. If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.