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Quality Data Analyst and Business Intelligence Specialist

vor 2 Monaten


Nürnberg, Bayern, Deutschland Telefónica Vollzeit
About the Role

We are seeking a highly skilled Data Analyst Quality and Steering professional to join our team at Telefónica. As a key member of our organization, you will be responsible for analyzing and improving the quality of our services through data-driven insights.

Key Responsibilities
  • Quality Analytics: Analyze speech and text data to identify quality issues and develop recommendations to improve service quality.
  • Databases and Data Analysis: Design and maintain databases, using SQL and SSRS, and analyze data using various tools and systems.
  • Data Visualization: Collect and analyze interaction data, and create visualizations using PowerBI and Tableau to communicate insights to stakeholders.
  • Process Optimization: Develop and implement process improvements based on data-driven insights, and collaborate with stakeholders to drive business outcomes.
  • Digital Storytelling: Support internal and external stakeholders in the Telefónica Customer Service with data-driven insights and recommendations.
Requirements
  • Education: Bachelor's degree in Computer Science, Statistics, Mathematics, or a related field.
  • Technical Skills: Proficiency in database systems (SQL, PL/SQL, DAX), Python programming, and data visualization tools (PowerBI, Tableau).
  • Soft Skills: Strong analytical and problem-solving skills, excellent communication and storytelling abilities, and a collaborative mindset.
About Telefónica

Telefónica is a leading telecommunications company in Germany, with a strong focus on innovation and customer satisfaction. We offer a dynamic and flexible work environment, with opportunities for professional growth and development.

What We Offer
  • Flexible Work Arrangements: Work from anywhere in Germany, with a focus on productivity and work-life balance.
  • Professional Development: Access to training and development programs, including a personal development plan and job rotation opportunities.
  • Financial Benefits: A smartphone for personal and professional use, a childcare allowance, and a range of corporate benefits.
  • Wellness and Social Responsibility: A comprehensive wellness program, including fitness classes, nutrition counseling, and ergonomic support, as well as opportunities for social engagement and volunteering.