IT Senior Specialist

vor 4 Wochen

Wiesbaden, Hessen, Deutschland Abbott Vollzeit
The Opportunity

As a Senior IT Specialist at Abbott GmbH, Wiesbaden - Delkenheim, you will be part of a dynamic team that delivers cutting-edge IT solutions to support business growth and success.

Primary Objective of Position

The Senior Specialist IT is responsible for managing the delivery of local IT systems and collaborating with business units and IT teams to ensure the successful delivery of Abbott solutions.

Key Responsibilities
  • Leverage key strengths from all project teams to drive business outcomes.
  • Identify and coordinate program-level risks and issues to ensure timely resolution.
  • Play a key role in decision-making, planning, and executing IT initiatives to drive business growth.
  • Define and deliver local IT solutions that meet business needs.
  • Accountable for end-to-end support and ensuring service level agreements are met.
  • Monitor service level infractions and coordinate with Business Solutions and Service (BSS) Run on support activities and critical incident communications.
  • Act as a coordinator of business and BTS IT at the site, using good communication and teamwork to ensure collaboration among all IT teams for the good of the affiliate.
  • Monitor IT process compliance with corporate, divisional, and local policies and procedures.
  • Support and enforce audit-compliant policies and standards.
  • Function as a single point of escalation for all questions, activities, and issues related to local project delivery requests aligned to specific business functional domains.
  • Accountable across Abbott for technologies defined within their domains.
  • Work in conjunction with Project Management Office to ensure proper communication with clients and suppliers regarding project disposition.
  • Reviews service provider recovery and permanent fix plans, including root cause analysis and actions as operational problems occur.
  • Maintains contacts for day-to-day communications between local IT/service provider and the business.
  • For non-local systems identified as all applications that are currently supported by the primary suppliers, collaborates with Business Solutions and Service Run to ensure effective system operations.
Qualifications
  • Degree in IT and/or complimentary business degree.
  • At least 3-5 years of experience in IT, preferably in the healthcare industry.
  • Ability to work directly with the business to understand business priorities and turn into IT requirements.
  • Problem determination (experience in root cause analysis) and problem resolution skills.
  • Project management experience.
  • Ability to accomplish results through others, particularly by establishing relationships.
  • Strong collaboration and partnering skills.
  • Strong verbal and written communication skills with the ability to articulate complex ideas to senior leaders.
  • Knowledge of business environment, service requirements.
  • Process skills; an understanding of process costs, ability to work with Service Provider to ensure effective operations and agreed-upon service levels.
  • Demonstrated ability to assess customer/client needs, creatively approach solutions, decide, and influence appropriate courses of action.
  • Experience of indirect management – managing by influence as opposed to positional authority.
  • Language: German and English.

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