Aktuelle Jobs im Zusammenhang mit Customer Escalation Specialist - Nürnberg, Bayern - Innomotics GmbH

  • Escalation Manager

    Vor 6 Tagen

    Nürnberg, Bayern, Deutschland Innomotics GmbH Vollzeit

    Customer Support Expert WantedAt Innomotics GmbH, we are looking for a skilled Escalation Manager to join our team. As a key member of our customer support team, you will be responsible for managing escalations and ensuring prompt and effective resolution of customer issues.Your Key Responsibilities:Manage escalations from regions beyond the first level of...

  • Escalation Manager

    vor 2 Wochen

    Nürnberg, Bayern, Deutschland Innomotics GmbH Vollzeit

    Transformative Role at Innomotics GmbHAre you a skilled professional seeking a challenging position that leverages your expertise in order management, escalation management, and customer service? Do you have a passion for process improvement and problem-solving? We are seeking a highly motivated and experienced Escalation Manager to join our team at...

  • Escalation Manager

    vor 1 Monat

    Nürnberg, Bayern, Deutschland Innomotics GmbH Vollzeit

    Your RoleWe are seeking a skilled Escalation Manager to join our team at Innomotics GmbH. As a key member of our team, you will be responsible for managing escalations, coordinating teams, analysing trends, and developing processes to improve the handling of escalations and reduce future issues.Key ResponsibilitiesManage escalations: Take ownership of...

  • Escalation Manager

    vor 1 Monat

    Nürnberg, Bayern, Deutschland Innomotics GmbH Vollzeit

    Your RoleWe are seeking a skilled Escalation Manager to join our team at Innomotics GmbH. As a key member of our team, you will be responsible for managing escalations, coordinating teams, analysing trends, and developing processes to improve the handling of escalations and reduce future issues.Key ResponsibilitiesManage escalations: Take ownership of...

  • Escalation Manager

    vor 3 Wochen

    Nürnberg, Bayern, Deutschland Innomotics GmbH Vollzeit

    We are seeking a skilled Escalation Manager to join our team at Innomotics GmbH.Your role.You will be responsible for managing escalations: Take ownership of customer issues that have been escalated by regions beyond the first level of support, ensuring they are resolved promptly and effectively.This includes the coordination of teams: Work closely with...

  • Escalation Manager

    vor 3 Wochen

    Nürnberg, Bayern, Deutschland Innomotics GmbH Vollzeit

    We are seeking a skilled Escalation Manager to join our team at Innomotics GmbH.Your role.You will be responsible for managing escalations: Take ownership of customer issues that have been escalated by regions beyond the first level of support, ensuring they are resolved promptly and effectively.This includes the coordination of teams: Work closely with...

  • Motion Control Specialist

    vor 1 Woche

    Nürnberg, Bayern, Deutschland Innomotics GmbH Vollzeit

    Key Responsibilities:As a Motion Control Specialist at Innomotics GmbH, you will be responsible for managing escalations, ensuring prompt and effective resolution of customer issues. This includes coordinating teams, prioritizing orders, and analyzing trends to identify underlying issues and trends. You will also develop and implement processes to improve...

  • Quality Assurance Specialist

    vor 1 Woche

    Nürnberg, Bayern, Deutschland Innomotics GmbH Vollzeit

    Quality Assurance SpecialistAt Innomotics GmbH, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our Quality Management department, you will be responsible for ensuring the highest quality standards in our Medium Voltage Drives division.Key Responsibilities:Collaborate with the global QM&PS-network and...

  • Customer Returns Specialist

    vor 1 Monat

    Nürnberg, Bayern, Deutschland Christine Fink Zeitarbeit GmbH Vollzeit

    Job DescriptionWe are seeking a highly motivated and detail-oriented Customer Returns Analyst to join our team at Christine Fink Zeitarbeit GmbH.Key ResponsibilitiesProcess and analyze customer returns, identifying trends and areas for improvement.Collaborate with the quality assurance team to resolve customer complaints and improve product quality.Develop...

  • Customer Returns Specialist

    vor 1 Monat

    Nürnberg, Bayern, Deutschland Christine Fink Zeitarbeit GmbH Vollzeit

    Job DescriptionWe are seeking a highly motivated and detail-oriented Customer Returns Analyst to join our team at Christine Fink Zeitarbeit GmbH.Key ResponsibilitiesProcess and analyze customer returns, identifying trends and areas for improvement.Collaborate with the quality assurance team to resolve customer complaints and improve product quality.Develop...

  • Customer Success Specialist

    vor 4 Wochen

    Nürnberg, Bayern, Deutschland Paessler AG Vollzeit

    Customer Success RepresentativeWe are seeking a dedicated professional to manage the transition of our customers to a subscription-based model. This role is crucial for ensuring customer satisfaction, retention, and growth during this period of change.Your Key ResponsibilitiesLead the transition of existing customers from perpetual licenses to...

  • Customer Success Specialist

    vor 4 Wochen

    Nürnberg, Bayern, Deutschland Paessler AG Vollzeit

    Customer Success RepresentativeWe are seeking a dedicated professional to manage the transition of our customers to a subscription-based model. This role is crucial for ensuring customer satisfaction, retention, and growth during this period of change.Your Key ResponsibilitiesLead the transition of existing customers from perpetual licenses to...

  • Customer Service Specialist

    vor 4 Wochen

    Nürnberg, Bayern, Deutschland ONLY Stores Vollzeit

    **About Only Stores**Only Stores Germany GmbH is a leading retail company that values customer satisfaction and employee growth. As a Sales Assistant, you will be part of a dynamic team that strives to provide exceptional shopping experiences.**Key Responsibilities:**Provide top-notch customer service, ensuring a positive and engaging experience for all...

  • Customer Service Specialist

    vor 2 Monaten

    Nürnberg, Bayern, Deutschland ONLY Stores Vollzeit

    **About Only Stores**Only Stores Germany GmbH is a leading retail company that values customer satisfaction and employee growth. As a Sales Assistant, you will be part of a dynamic team that strives to provide exceptional shopping experiences.**Key Responsibilities:**Provide top-notch customer service, ensuring a positive and engaging experience for all...

  • Junior Specialist

    vor 3 Wochen

    Nürnberg, Bayern, Deutschland NielsenIQ Vollzeit

    Job Title: Junior SpecialistWe are seeking a highly motivated and detail-oriented Junior Specialist to join our Media Measurement team. As a Junior Specialist, you will play a key role in ensuring the quality of our panel data and providing excellent customer service to our panel participants.Key Responsibilities:Conduct research to verify the usage behavior...

  • Junior Specialist

    vor 3 Wochen

    Nürnberg, Bayern, Deutschland NielsenIQ Vollzeit

    Job Title: Junior SpecialistWe are seeking a highly motivated and detail-oriented Junior Specialist to join our Media Measurement team. As a Junior Specialist, you will play a key role in ensuring the quality of our panel data and providing excellent customer service to our panel participants.Key Responsibilities:Conduct research to verify the usage behavior...

  • Junior Specialist

    vor 2 Wochen

    Nürnberg, Bayern, Deutschland NielsenIQ Vollzeit

    Job Title: Junior SpecialistWe are seeking a highly motivated and detail-oriented Junior Specialist to join our Media Measurement team. As a Junior Specialist, you will play a key role in ensuring the quality of our panel data and providing excellent customer service to our panel participants.Key Responsibilities:Conduct research to verify the usage behavior...

  • Junior Specialist

    vor 2 Wochen

    Nürnberg, Bayern, Deutschland NielsenIQ Vollzeit

    Job Title: Junior SpecialistWe are seeking a highly motivated and detail-oriented Junior Specialist to join our Media Measurement team. As a Junior Specialist, you will play a key role in ensuring the quality of our panel data and providing excellent customer service to our panel participants.Key Responsibilities:Conduct research to verify the usage behavior...

  • Clinical Demand Specialist

    vor 1 Monat

    Nürnberg, Bayern, Deutschland Thermo Fisher Scientific Vollzeit

    Clinical Customer Development SpecialistThermo Fisher Scientific is seeking a highly motivated and experienced Clinical Customer Development Specialist to support the growth of our Procalcitonin (PCT) business in the region. As a key member of our team, you will be responsible for developing and executing strategies to increase clinical demand for PCT across...

  • Clinical Demand Specialist

    vor 1 Monat

    Nürnberg, Bayern, Deutschland Thermo Fisher Scientific Vollzeit

    Clinical Customer Development SpecialistThermo Fisher Scientific is seeking a highly motivated and experienced Clinical Customer Development Specialist to support the growth of our Procalcitonin (PCT) business in the region. As a key member of our team, you will be responsible for developing and executing strategies to increase clinical demand for PCT across...

Customer Escalation Specialist

vor 3 Monaten

Nürnberg, Bayern, Deutschland Innomotics GmbH Vollzeit
We are seeking a Customer Escalation Specialist (f/m/d) at Innomotics – A Siemens Business.

Your role in our organization.
At Innomotics, we specialize in motors and drives, revolutionizing dependable motion from daily check-ins to lifecycle uptime, transitioning from basic operations to advanced smart solutions. Our greatest asset is our team of over 15,000 dedicated professionals who are committed to engineering the future and maintaining business momentum.
Your responsibilities include:
  • Overseeing escalated customer issues: Take charge of complex customer concerns that have been elevated beyond the initial support level, ensuring timely and effective resolutions.
  • Coordinating with various teams: Collaborate closely with regional teams and manufacturing units to prioritize orders based on established guidelines.
  • Analyzing escalation trends: Monitor and evaluate patterns in escalations to uncover root causes and recurring issues.
  • Enhancing processes: Design and implement strategies to improve escalation management and minimize future challenges.
  • Developing an escalation ticketing system: Create and deploy a system to efficiently manage and resolve issues, ensuring prompt responses to critical situations.
  • Reporting and data analysis: Prepare and deliver regular reports and analyses as needed.
Your qualifications.
  • A completed bachelor's or master's degree in business administration or a related discipline.
  • At least 3 years of demonstrated experience in order management, escalation management, or customer service.
  • Exceptional communication and interpersonal abilities.
  • Capability to thrive under pressure and manage multiple tasks effectively.
  • Proficiency in ERP and CRM systems.
  • Advanced skills in Excel, including functions, pivot tables, and data visualization; familiarity with Power BI is advantageous.
  • Experience in data analysis, with the ability to extract actionable insights from complex datasets.
  • Extensive experience in managing tools, including workflows and ticketing systems.
  • Fluency in English and German is essential.
Our offerings.
  • 30 days of vacation annually
  • Flexible work arrangements
  • Pension plans
  • Opportunities for professional development
  • Healthcare benefits
  • Childcare support
  • Employer contribution for public transport tickets
  • Affordable dining options for employees
  • Access to a benefits portal with exclusive employee discounts
Make an impact in our dynamic environment. #TeamInnomotics
As an equal-opportunity employer, we welcome applications from individuals with disabilities.
Explore careers at Innomotics.