Team Leader

vor 4 Wochen

Frankfurt am Main, Hessen, Deutschland Burberry Limited Vollzeit
Job Summary

We are seeking a highly skilled and experienced Team Manager to join our team at Burberry Limited. As a Team Manager, you will be responsible for leading a high-performing customer-facing team, ensuring exceptional customer experiences, and driving sales goal attainment.

Key Responsibilities
  • Supervise and motivate sales associates to deliver high-value experiences to every client, ensuring every interaction is memorable.
  • Partner with associates to improve selling skills and close sales, achieving sales goals and KPIs.
  • Lead a customer-facing team, coaching and providing feedback to ensure all customers receive the full Burberry Experience.
  • Manage customer flow, ensuring the best possible service and no client is left unattended.
  • Drive partnership between sales associates, specialists, stock associates, and operations team.
  • Coach associates in the moment and after transactions, ensuring proper follow-through on follow-up actions.
  • Develop and retain talented employees through monthly development plans and annual performance reviews.
  • Lead by example, delivering the Burberry Experience to customers when necessary.
  • Partner with GM, SM, and S&P to take ownership of Burberry Experience training, using morning and weekly meetings to reinforce key elements.
  • Partner with store management to set goal expectations, delivering formal performance feedback through monthly Burberry Experience Development Plans.
  • Resolve difficult customer issues and escalate to management when necessary.
  • In absence of store management, process post-void transactions, authorise promotional discounts, and employee sales.
  • Drive the digital experience in store, using digital resources to communicate when face-to-face is not possible.
  • Hold a good understanding of the business, effectively communicating needs and ideas to bring the business to the next level.
  • Possess a thorough understanding of company policies and procedures, consistently following and enforcing company guidelines on operations.
  • Assist with the opening and closing of store, securing doors, windows, and merchandise, and successful alarming of store and POS procedures.
Requirements
  • Advanced knowledge of POS system.
  • Previous experience with Apple mobile devices and comfortable with the use of digital tools.
  • 4-5 years previous supervisory or management experience in retail sales.
Measures of Success
  • Monthly Burberry Experience evaluation score.
  • Managing performance improvement and development of associates.
  • Improvement in every KPI within the retail scorecard.
Equal Opportunities Employer

Burberry Limited is an Equal Opportunities Employer and treats all applications equally, recruiting purely on the basis of skills and experience.

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