Global Customer Quality Director

vor 11 Stunden

Nürnberg, Bayern, Deutschland Danfoss Vollzeit
Job Title: Global Customer Quality Director

At Danfoss, we are seeking a highly skilled and experienced professional to lead our global customer quality team. As a Director of Customer Quality, you will be responsible for championing an exceptional customer experience journey within our Automotive division.

Key Responsibilities:
  • Lead and nurture a global team of 12 individuals, including 5 managers, to enhance customer satisfaction by fostering close collaboration with sales, engineering, and operations.
  • Craft and implement a comprehensive global customer quality improvement strategy to elevate our customers' experience at every touchpoint.
  • Engage proactively with customers, traveling to assess product applications firsthand and fostering meaningful connections to understand their needs.
  • Advocate for the organization's 8D completion process, guiding and facilitating lessons learned through meticulous root cause analysis.
  • Collaborate closely with sales to establish customer trust and transparency by sharing strategic roadmaps and resolving issues promptly.
Requirements:
  • Experience in a full-scope IATF 16949 business environment, preferably with an ISO/TS 16949 Lead Auditor certification.
  • Demonstrated leadership skills with a focus on fostering collaboration and effective communication.
  • Proficiency in problem-solving methodologies and a dedication to continuous improvement.
  • Fluent business English skills, with proficiency in German considered advantageous.
What We Offer:
  • Bonus system
  • Company car
  • Flexible working hours
  • Possibility to work remotely
  • Pension plan
  • Personal insurance
  • Communication package
  • Opportunity to join Employee Resource Groups
  • State of the art virtual work environment

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