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Retail Store Leader

vor 3 Monaten


Munich, Bayern, Deutschland DR. MARTENS Vollzeit
Retail Store Leader (m/w/d)

This role is accountable to the Retail Manager and involves overseeing and directing the store team, aiming to enhance service delivery that aligns with business growth and objectives.

  • Oversee daily operations, including staffing, training, sales, visual merchandising, store opening and closing, administrative tasks, banking, and layout management to fulfill company standards.
  • Assume full accountability for health and safety protocols and security measures within the store, including the execution of search procedures.
  • Meet established KPIs in accordance with the business budget.
  • Monitor financial performance, including profit and loss, and manage anticipated expenses for the store, such as payroll.
  • Encourage sales performance metrics, including average transaction value and units sold per transaction.
  • Establish and uphold exceptional customer service standards within the store.
  • Ensure adherence to proper inventory management practices, including stock control, deliveries, and loss prevention.
  • Collaborate with the Retail and Marketing Manager to implement marketing initiatives in-store, such as events, promotions, and product displays.
  • Guide and nurture the store team to ensure accountability for achieving performance targets, operational efficiency, and enhancing the customer experience.

Essential Qualifications:

  • Proven experience in store management, ideally within a fashion or lifestyle brand.
  • Background in profit and loss management.
  • Experience in leading teams, with a demonstrated ability to inspire and develop staff at all levels.
  • Strong communication skills across all levels, with solid numerical and literacy abilities.
  • Proficient in IT, including familiarity with Word, Excel, social media platforms, and EPOS systems.
  • Proficient English language skills are required.

Your Core Values: At Dr. Martens, we view every role as a vital part of our culture. Our core values - INTEGRITY, PROFESSIONALISM, PASSION, and TEAMWORK - shape our identity and guide our actions. We recognize that each position is as unique as the individual fulfilling it.