Customer Support Expert

vor 10 Stunden

Karlsruhe, Baden-Württemberg, Deutschland TeamViewer Vollzeit

{"Responsibilities": "As a Customer Support Specialist at TeamViewer, you will be the first point of contact for our customers, providing technical assistance and support to resolve their IT challenges. Your excellent communication skills and passion for working with people will help you build strong relationships with our customers, ensuring their satisfaction and loyalty.

Your key responsibilities will include:

\u2022 Providing technical support to customers via phone, ticket, and chat
\u2022 Conducting online demonstrations of our software solutions to showcase their functionality and benefits
\u2022 Identifying customer needs and forwarding requests to our sales department
\u2022 Collaborating with the Customer Support team to deliver a best-in-class customer experience

Requirements:

\u2022 University degree in economics or relevant vocational education
\u2022 Fluency in German and English (other languages are a plus)
\u2022 Windows/Mac user knowledge desirable
\u2022 At least some experience in customer-facing roles or sales
\u2022 Determination, enthusiasm, and willingness to learn
\u2022 Strong communication skills and passion for working with people

What we offer:

\u2022 Onsite onboarding in our HQ office for a smooth start
\u2022 Great compensation and benefits packages, including company achievement bonus and stock-based options
\u2022 Public transport-friendly offices
\u2022 Special terms for local gyms
\u2022 Access to Corporate Benefits platform with many discounts
\u2022 Regular team events and company-wide celebrations
\u2022 Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
\u2022 Hybrid and flexible work time with up to 50% home office
\u2022 Work From Abroad Program allowing up to 40 days of work outside your contracting country
\u2022 We celebrate diversity as one of our core values, join and drive one of the c-a-r-e initiatives together with us
"}

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