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Customer Support Expert for Solar Product Issues

vor 3 Monaten


Bamberg, Bayern, Deutschland BMI Group Vollzeit

Become a part of BMI Group

We are seeking a Customer Support Expert with a focus on managing product issues within the Solar industry to enhance our team.

Your key responsibilities will include:

  • Investigating customer feedback related to Solar products
  • Effectively addressing product-related concerns
  • Requesting and evaluating cost assessments
  • Recording all activities related to complaints
  • Ensuring prompt resolution of customer inquiries
  • Initiating measures for quality enhancement
  • Ongoing process improvement

Your qualifications should include:

  • Experience in Roofing, Heating, Electrical, or Energy Technology
  • Previous background in customer support and managing product issues
  • Strong communication skills and ability to work collaboratively
  • Proficient in MS-Office and SAP R3
  • Analytical mindset with technical problem-solving skills

What we provide:

  • Attractive salary and retirement plans
  • Work-life balance with 30 days of vacation and flexible working hours
  • Mobility solutions and family assistance
  • Opportunities for professional growth
  • Health benefits and wellness initiatives

Join us at BMI Group and advance your career