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Retail Sales Specialist
vor 3 Monaten
Overview:
The role of our Retail Sales Specialists is vital to the overall success of our retail locations. As a Retail Sales Specialist, your primary focus will be to enhance the customer journey by attentively engaging with each shopper, offering tailored suggestions, and sharing up-to-date product insights. You will also communicate UGG's commitment to sustainability and ethical practices, while sharing your enthusiasm for our offerings. This position involves being part of a collaborative team dedicated to meeting business objectives.
Responsibilities:
As a UGG Retail Sales Specialist, you will curate individualized shopping experiences that build brand loyalty. You recognize the significance of adhering to our service training protocols and warmly welcome customers as they enter the store. You will ensure that all inquiries are addressed thoroughly before customers depart, providing outstanding service throughout their visit, including clarifying our return policies. Maintaining a positive and friendly demeanor with both customers and colleagues is essential, as is promoting the store's and brand's image in every interaction, including following the dress code. You will deliver exceptional service to both in-store patrons and those who reach out via phone.
Essential Skills:
- Delivering a high standard of customer service in line with our training program
- Emphasizing brand and product knowledge during customer interactions
- Communicating effectively with customers, team members, supervisors, and company representatives
- Actively engaging in teamwork and collaborating successfully to meet goals
- Managing multiple tasks in a dynamic and fast-paced environment
- Adopting a solution-focused and professional approach to challenges
- You are an effective communicator who embodies the vision and mission of UGG and Deckers Brands
- You are a proactive team player and self-motivated individual
- You possess a problem-solving attitude and can adapt to challenges with ease
- 30 days of paid annual leave
- Various perks, discounts, and opportunities for community involvement
- Opportunities for professional growth and development, including a global mentorship initiative
- Uniform allowance covering two pairs of shoes each season
- 60% discount on online purchases from Deckers Brands (UGG, HOKA, Teva) and 30% discount in-store.
Diversity and inclusion are integral to our success. We take pride in being an equal opportunity employer. Our workforce comprises individuals with diverse strengths, experiences, and backgrounds who share a passion for our brands. We welcome qualified candidates from all walks of life, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, military or veteran status, mental or physical disability, health condition, and all other wonderful aspects of their identity.
Type of Position: Full-time
Working Hours:
* 8-hour shift
Location: On-site
