Support Engineer

vor 3 Wochen

BadenBaden, Baden-Württemberg, Deutschland TeleData GmbH - Das Netz mit Heimvorteil Vollzeit
Job Title: Support Engineer

We are seeking a highly skilled and motivated Support Engineer to join our team at TeleData GmbH - Das Netz mit Heimvorteil. As a Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting issues, and ensuring that our services are running smoothly.

Key Responsibilities:
  • Providing technical support to customers via phone, email, and chat
  • Troubleshooting issues with our services and resolving them in a timely manner
  • Collaborating with our development team to identify and resolve technical issues
  • Documenting and maintaining knowledge base articles and technical documentation
  • Participating in on-call rotations to provide 24/7 support
Requirements:
  • Completed training as an IT specialist or a comparable qualification
  • Confident handling of administrative tasks and experience with Linux operating systems
  • Experience in technical support or customer service
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • Full-time permanent position with flexible working hours
  • Competitive salary and performance bonuses
  • Opportunities for professional growth and development
  • A dynamic and supportive team environment
  • Company benefits such as JobRad, public transport discounts, and profit sharing

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