Beauty Store Supervisor

vor 1 Monat

Hamburg, Hamburg, Deutschland Douglas GmbH Vollzeit

Company Overview

DOUGLAS stands as a premier omnichannel retailer for luxury beauty products across Europe. The organization empowers its clientele to embrace their unique beauty by providing an exceptional assortment both online and in approximately 1,850 retail locations. DOUGLAS is the preferred partner for numerous brands, offering a curated selection of exclusive labels alongside its own brand offerings. The product range encompasses fragrances, cosmetics, skincare, hair care, accessories, and beauty services. Central to the company’s strategy 'Let it Bloom - DOUGLAS 2026' is the enhancement of its successful omnichannel positioning and the ongoing refinement of the customer experience. The robust business model is underpinned by DOUGLAS' omnichannel capabilities, leading brand partnerships, and data-driven insights. In the recent financial year, DOUGLAS achieved a revenue of 4.1 billion euros and boasts a diverse workforce across Europe.

Work Environment

We are currently seeking a full-time professional

YOUR ROLE INCLUDESDriving the success of our retail location through exceptional customer satisfaction and a captivating shopping experienceExemplifying outstanding customer service, effectively executing our service protocols, and engaging actively with customersPossessing extensive product knowledge across all categories and continuously enhancing your expertiseLeading and mentoring team members on the sales floor while ensuring employee satisfaction through targeted initiativesPlanning and executing customer engagement activities and eventsOverseeing personnel scheduling and structuring daily operational tasksManaging stock levels and ensuring product availability while processing ordersImplementing all company policies and visual merchandising strategiesMonitoring local market trends and competitors to enhance store competitivenessCollaborating closely with fellow Store Managers and the Area Manager to share best practicesOrganizing and conducting inventory assessmentsYOUR QUALIFICATIONSCompleted vocational training in retail, service, or customer relationsA minimum of 3 years of experience in the beauty or fashion sector with leadership responsibilitiesA strong passion for customer service and sales, with a focus on service excellenceEmpathetic and team-oriented leadership skills with the ability to inspire and coach othersResults-driven mindset with a solid understanding of retail metricsStrong organizational abilities and commitment to implementing guidelines and policiesPositive attitude, resilience, and capability to drive changeEffective conflict resolution skillsGenuine interest in beauty and lifestyle, with a desire to learn about products, innovations, and trendsProficient in MS Office and comfortable using computersWHAT WE OFFERComprehensive onboarding processA motivating and inspiring workplace with a strong team cultureAccess to an extensive E-Learning platform for personal growthTraining on new products and industry trendsCareer advancement opportunities through our development programAttractive employee discountsPerformance-based incentives

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