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Business Client Services Manager

vor 2 Monaten


Frankfurt am Main, Hessen, Deutschland 360T Vollzeit

About the Role

We are seeking a highly motivated and experienced Business Client Services Manager to join our team at 360T. As a key member of our Business Client Advisory Services Team, you will be responsible for providing exceptional client services to our 360T clients.

Your Responsibilities

  • Provide top-notch service to new and existing customers, ensuring their needs are met and exceeded.
  • Manage, solve, and complete all incoming requests from clients in a timely and efficient manner.
  • Ensure a seamless onboarding process for new clients onto our platform.
  • Build and maintain strong relationships with key client contacts, fostering trust and loyalty.
  • Conduct client platform trainings, both interactive and remote, to ensure clients are fully utilizing our services.
  • Maintain, document, analyze, and improve existing workflows and processes to optimize efficiency.
  • Oversee various project stages, including product development, process implementation, regulatory/compliance, and complex client setups.
  • Participate in quality assurance by testing our full range of products and new features on our platform.
  • Closely interact and cooperate with internal teams, such as Sales, Legal, IT, and others.

Your Profile

We are looking for a candidate with a good academic background in a related field, a university degree or equivalent, and relevant working experience in Client Services, Middle Office, or Back Office of a Financial Institution or other FX- or Treasury company.

  • Excellent analytical and problem-solving skills, with a high level of insight and accuracy.
  • Strong organizational and communication skills, with the ability to explain technical terms and information about products to various audiences.
  • High level of English and German skills, both verbal and written, with additional language skills being a benefit.
  • Proficient in MS Office, especially Excel.

Our Offer

  • Regular performance appraisals.
  • Access to our 360T Academy.
  • Our Career Concept.
  • A Frankfurt office located directly in the city center.
  • Social gatherings.

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date, by clicking the "Apply" button.