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Operations Manager for Amazon Hub
vor 3 Monaten
The Operations Manager will assist the country lead in overseeing all facets of product installation and upkeep in the DACH region as we expand our services. The ideal candidate will cultivate and sustain robust relationships with both internal and external stakeholders, including service providers, host partners, technology teams, and local business development.
Key Responsibilities
- Oversee the comprehensive installation and maintenance workflow for Pickup and Return Points.
- Ensure timely execution of service rollouts.
- Drive initiatives for continuous improvement in installation and maintenance operations, focusing on cost efficiency.
- Monitor and evaluate the performance of service providers, addressing issues as necessary.
- Analyze data to identify and act on opportunities to enhance customer experience and operational performance, aiming to elevate Operations KPIs.
- Engage in strategic initiatives, including the launch of new products and features, process enhancements, and geographic expansion.
- Collaborate with global Partner Operations Program Managers to innovate and establish best practices.
- Create and distribute materials for service providers and host partners.
- Report on KPIs and project progress to senior leadership on a regular basis.
- Foster an environment that is adaptable to business changes.
Basic Qualifications
- A degree in engineering or a related field, as technical knowledge is essential.
- Experience in risk assessment and decision-making.
- Proven experience in data analysis.
- Proficient in technology, with a quick learning ability for new systems.
- Experience managing multiple priorities effectively.
- Fluent in both written and spoken English and German.
Preferred Qualifications
- Experience in program or operations management involving hardware and software products.
- Demonstrated ability to manage cross-functional and regional programs, influencing various stakeholder groups.
- Experience in performance measurement and optimization.
- Experience managing third-party resources on a national scale.
- Knowledge of SQL and advanced Microsoft Excel skills.
- Six Sigma or Lean certification.
Amazon is committed to creating a diverse workforce. We make hiring decisions based on your skills and experience, valuing your passion for innovation and improvement.