IT-Support Specialist
vor 4 Wochen
IT-Support Rolle
Dornbracht, eine Premiummarke für Designarmaturen und -accessoires, sucht einen Werkstudent (m/w/d) IT-Support für unseren Standort Iserlohn.
Deine Aufgaben:
- Du nimmst Anrufe unserer Mitarbeitenden im User Helpdesk entgegen und bist für die Störungsbeseitigung verantwortlich.
- Du verfasst ein Service Support Ticket für dich und deine Kollegen im Systembetrieb mithilfe des Helpdesk Tools.
- Du analysierst und dokumentierst Anfragen und bist verantwortlich für den Fortschritt des Supporttickets.
- Du lernst Supporttickets selbstständig abzuarbeiten.
- Du bist bis zu 20 Stunden pro Woche innerhalb unserer Supportzeiten vor Ort und Remote verfügbar.
Deine Qualifikation:
- Du bist befindest dich mitten im Studium.
- Ausgeprägte IT-Affinität und hohes Interesse an technischen Lösungen.
- Kenntnisse im IT-Prozess von Vorteil.
- Sicherer Umgang mit den gängigen Microsoft-Office Anwendungen.
- Hohes Maß an Zuverlässigkeit und Verantwortungsbewusstsein.
- Gute Englischkenntnisse in Wort und Schrift.
- Deine ausgeprägte Analysefähigkeit und selbstständige Arbeitsweise runden dein Profil ab.
Wir freuen uns auf Deine Bewerbung.
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