Customer Service Team Manager

vor 1 Monat

Wertheim, Baden-Württemberg, Deutschland mömax Vollzeit
Customer Service Team LeaderPosition Overview:

As a Customer Service Team Leader, you will play a pivotal role in overseeing a dedicated team within our central customer contact center. Your leadership will be crucial in driving team performance and enhancing customer satisfaction.

Key Responsibilities:
  • Directing and supervising a team focused on customer interactions.
  • Fostering continuous improvement in processes and tools utilized by the team.
  • Ensuring effective communication with customers through both written and verbal channels.
  • Upholding and advancing the quality of service provided to customers.
Required Qualifications:
  • Proven experience in team leadership and customer service environments.
  • Exceptional communication abilities with a proactive mindset.
  • Capability to navigate challenges and inspire team members.
  • Strong written and verbal communication skills.
Benefits:
  • A dynamic and responsible work atmosphere.
  • Opportunities for team leadership following training.
  • Access to modern office facilities and technology.
  • Personal growth and development opportunities.
  • Employee perks including additional vacation days, accident insurance, and discounts.
  • Internal training initiatives to enhance skills.
About mömax:

mömax is committed to delivering exceptional customer experiences while innovating in the furniture retail sector.

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