Service Manager Collaboration Solutions Expert

vor 2 Wochen

Würzburg, Bayern, Deutschland E Digital Technology GmbH Vollzeit

About E.ON Digital Technology GmbH

We are a leading digital transformation company that plays a key role in shaping the energy transition across Europe. Our mission is to deliver sustainable technology solutions to meet the energy challenges of tomorrow.

Your Role

We are seeking a highly skilled Service Manager Collaboration Solutions to join our team. As a Service Manager, you will be responsible for planning, development, delivery of unified communication and collaboration services, as well as support in the creation of business concepts and development for collaboration services.

Key Responsibilities

  • Plan and develop unified communication and collaboration services to meet business requirements
  • Implement business requirements using modern hybrid working methods
  • Prepare new or changed services, manage the change process, and maintain regulatory and legal standards
  • Ensure utilization of existing service framework, including all relevant service design information
  • Support service lifecycle management in alignment with IT strategy, IT architecture roadmaps, service lifecycle maps, and continuous improvement
  • Maintain the solution portfolio for all Unified Communication and Collaboration services in coordination with the service owner
  • Plan and manage risks from planned service changes, including reporting to stakeholders
  • Plan and align IT service budget, charging method, and cost distribution with all necessary stakeholders and ensure costs are within budget
  • Assist in developing appropriate actions to anticipate, investigate, and resolve service faults and issues - process and technical

Requirements

  • University degree in computer science, information technology, business informatics, or a comparable subject
  • Several years of professional and practical experience in the areas of audio & video conferencing, fixed network, and mobile
  • Extensive experience in service delivery is a prerequisite
  • Knowledge of hybrid working and collaboration methods, as well as knowledge of ITIL (V3 certification desirable)
  • Experience in Quality, Risk Management, and Service Delivery/Transformation, and with SCRUM or another agile project management method is desirable
  • Experience in project management in international projects is an advantage
  • Very good speaking skills in English, good skills in German is a plus
  • Willingness to travel and to work in an international environment

What We Offer

  • We provide full flexibility: Do your work from home or any other place in Germany - of course including all our great offices from Hamburg to Munich. You want even more? Go on workation for up to 20 days per year within Europe.
  • We recharge your battery: You have 30 holidays per year plus Christmas and New Year's Eve on top. Your battery still needs charging? You can exchange parts of your salary for more holidays or you can take a sabbatical.
  • We elevate your mobility: From car and bike leasing offers to job tickets for most of our locations - your way is our way.
  • We take care of your future: With our company pension scheme and a great insurance package, we ensure your well-being.

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