Customer Success Professional
Vor 7 Tagen
We are seeking a highly skilled Customer Success Manager to join our team at Simon-Kucher. As a key member of our organization, you will be responsible for designing and executing customer success plans, enabling our clients to achieve success with our software and providing valuable insights on tool usage and performance.
Key Responsibilities- Develop and lead workshops and strategic sessions with clients to enhance and optimize their application usage.
- Conduct regular user trainings on new releases for our customers.
- Oversee proof of value projects and implementation projects, ensuring that client needs are thoroughly met.
- Act as an escalation manager for support issues, ensuring swift and effective resolution.
- Analyze performance indicators and systematically collect customer feedback to execute proactive solutions that improve KPIs and enhance customer satisfaction.
- Contribute to planning the product roadmap and initiatives as a key feedback provider to product management.
- Support Sales Teams by conducting discovery meetings and client demos, identifying the right product fit, and ensuring contract renewals in collaboration with Sales.
- Drive marketing collaboration with clients to enable client references, case studies, conference speeches, etc.
- You have a bachelor's or master's degree in business, computer science, or a related field, and one to three years of professional experience in IT consulting.
- You have well-founded experience in the field of Customer Success or Professional Services for software applications.
- You possess strong interpersonal and communication skills, and can work proactively, reliably, and enthusiastically with clients, consultants, and product experts.
- You are skilled in project management, enabling you to manage services efficiently and effectively.
- Ideal candidates have first experience within B2B and/or Retail (pricing) context.
- You have knowledge of and are enthusiastic about technology trends and digital topics.
- You have refined problem-solving skills to translate business needs into digital solutions.
- You are fluent in English and German.
- Exciting professional opportunities in a thriving company with a startup feel.
- Projects that focus on growth, have a positive impact, and truly matter.
- A corporate culture defined by our entrepreneurial spirit, openness, and integrity.
- A team of helpful, enthusiastic colleagues with great team spirit.
- An extensive training curriculum and learning programs (e.g. LinkedIn Learning).
- Holistic feedback and development processes (e.g. 360-degree feedback).
- Opportunities to live and work abroad in one of our many international offices.
- Benefits, such as hybrid working, daycare allowance, corporate discounts, and wellbeing support (e.g. Headspace).
- Break areas with healthy snacks and beverages provided.
- Frequent employee events and highly anticipated World Meeting and Holiday Party.
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