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Client Experience Manager
vor 3 Monaten
Become a vital part of our organization as a Client Experience Manager at CompuGroup Medical, a premier provider of healthcare technology solutions.
Our mission is to ensure that critical medical information is accessible to everyone, everywhere, thereby enhancing the quality of healthcare services.
Your responsibilities include:
- Methodically collect and evaluate client feedback from various internal and external channels, including digital platforms and community forums.
- Pinpoint significant 'Challenges' to improve client satisfaction.
- Work collaboratively with various stakeholders to devise strategies addressing client 'Challenges.'
- Facilitate and organize regular workshops with different departments.
Your qualifications:
- Degree in Business Management, Marketing, or a related discipline.
- Experience in Customer Support, Client Operations, or Customer Experience is advantageous.
- Excellent organizational abilities and a systematic approach to tasks.
- Proactive in identifying issues and enhancing processes to elevate client satisfaction.
- Competence in MS Office suite.
- Capability to create visual reports tailored for stakeholders.
What we provide:
- Flexible Work Environment: A blend of remote and on-site work options.
- Inviting Workspaces: Offices designed for productivity and enjoyable team-building events.
- Professional Development: Opportunities for in-house training and collaborations for personal advancement.
- Health and Wellness Initiatives: Nutritious dining choices and a fully equipped fitness center with regular exercise classes.
- Employee Perks: Childcare facilities, corporate discounts, bicycle commuting options, and more.
At CompuGroup Medical, we celebrate diversity. We encourage applications from individuals of all backgrounds, regardless of disability, gender, nationality, ethnicity, religion, age, sexual orientation, or identity.
