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Customer Excellence B2C Project Manager and Market Consultant

vor 2 Monaten


Wetzlar, Hessen, Deutschland Leica Camera AG Vollzeit
Customer Excellence B2C Project Manager and Market Consultant

Leica Camera AG is seeking a highly skilled Customer Excellence B2C Project Manager and Market Consultant to join our team. As a key member of our Customer Excellence Team, you will play a pivotal role in identifying business potentials, monitoring KPIs, and driving the implementation of strategies across markets utilizing our Salesforce B2C CRM capabilities.

Key Responsibilities:
  • Develop, execute, and oversee project plans for Customer Excellence initiatives.
  • Coordinate cross-functional teams to ensure timely project completion.
  • Utilize project management tools to track progress and mitigate risks.
  • Collaborate with regional teams to identify growth opportunities and implement initiatives.
  • Provide strategic insights to improve lead generation and conversion.
  • Ensure consistent implementation of strategies across markets.
  • Work with stakeholders to establish and prioritize business objectives.
  • Allocate resources based on strategic importance and impact.
  • Align market-specific priorities with organizational goals.
  • Define market-specific KPIs for evaluating Customer Excellence activities.
  • Regularly monitor KPIs to assess performance and identify areas for improvement.
  • Implement corrective measures to optimize performance.
  • Foster collaboration with HQ sales teams to align efforts with sales objectives.
  • Gather feedback to shape Customer Excellence strategy and execution.
  • Coordinate joint initiatives to integrate sales and marketing activities.
  • Advocate for the adoption of data-driven practices within the organization.
  • Utilize data analytics to inform decision-making and improve performance.
  • Drive the adoption of data-driven tools to enhance sales and marketing effectiveness.
  • Identify CRM and data requirements to support business objectives.
  • Assess existing systems and identify opportunities for improvement.
  • Collaborate with CRM and data teams to implement solutions.
Requirements:
  • Bachelor's or Master's degree in Business Administration, Marketing, or related field or minimum 5 years of similar working experience.
  • Proven experience in project management within CRM, marketing, or sales.
  • Strong understanding of CRM principles and sales funnel optimization.
  • Proficiency in project management and collaboration tools like Confluence, Jira, and Teams.
  • Excellent communication and stakeholder management skills.
  • Analytical and sales-driven mindset with attention to detail.
  • Familiar with Google Analytics and MS PowerBI.
  • Familiar in using Salesforce Sales Cloud and/or Marketing Cloud.
  • Photography knowledge and knowing the premium luxury market is a plus.
  • Ability to thrive in a dynamic environment.
  • Previous sales experience, especially in e-commerce and retail, is advantageous.
What We Offer:
  • Modern working environment - in Wetzlar and in many major cities around the world.
  • Flexible working hours, combined with the option of mobile working.
  • Open, informal corporate culture with plenty of room for new ideas.
  • Structured onboarding program and excellent internal development opportunities.
  • Last but not least: a fairly remunerated, secure employment relationship and many employee discounts.

If you are a motivated and experienced professional looking for a new challenge, please apply online using the link below.