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Senior Officer

vor 2 Monaten

Bonn, Nordrhein-Westfalen, Deutschland FLOCERT Vollzeit

About the Role

The Senior Officer for Global Service Development is a senior project management expert with a strong understanding of product development and is part of the Global Service Development (GSD) Team. The GSD is the unit within FLOCERT responsible for the stewardship of the global product development process and coordinating subsequent development of Fairtrade value-added services on a global level (cross-departmental and cross-organizational).

Key Responsibilities

  • Collect, organize, define, and communicate requirements for new products and services, including feedback from stakeholders to feed into next product iteration with particular focus on delivering customer value.
  • Support execution of product development cycle, including creating efficiencies and optimizing existing systems.
  • Manage projects using diverse approaches, assessing best tools in classic and agile, to drive success of strategic product development priorities, including drafting and executing project plans.
  • Define metrics for understanding the engagement and impact of products and services, as well as the business case.
  • Contribute to process improvement, including project documentation.
  • Act as product owner, representing the customer's interest and product in cross-functional meetings.
  • Provide business analysis, support research, and write memos or reports.
  • Liaise with FLOCERT units (including Customer Experience, Operations, IT, Finance, and Legal) and teams across the Fairtrade system, coordinating topics of product strategy and development.
  • Act as a guide for stakeholders through the full product life cycle from research and ideation in close collaboration with the Innovation Hub, through design, prototyping, and piloting, in close collaboration with the service coordination and delivery teams.
  • Draft decision papers for senior management.
  • Manage procurement process. Identify and evaluate suitable vendors. Negotiate with suppliers.
  • Work with Legal to draw up contracts.
  • Check deliverables against established quality criteria.
  • Support new GSD team members' onboarding experience and provide guidance as agreed with the line manager.
  • Where GSD aspects are concerned, coordinate international and cross-functional projects.
  • Supervise interns and/or apprentices.

Requirements

  • Professional education as Management Assistant, Foreign/Multi-lingual Secretary, Office Clerk, Office Administrator, or any other related qualification.
  • University education in economics or in a related field is a plus.
  • At least 5 years of previous experience managing projects in an international context, paired with 3+ years of experience in the field of product and/or service development.
  • Further education, training, or experience in the area of sales, communications, marketing, customer service, etc. is seen as an asset.
  • Experience as product owner.
  • Experiences in project management in an international environment would be beneficial, as well as working in a multi-stakeholder environment.
  • Experience in verification or certification is a plus.
  • Experience in training or facilitation of workshops is an asset.
  • Excellent business fluency in English and German oral and written; further language skills in Spanish or French, etc. are beneficial.
  • Strong organizational and planning skills as well as the ability to multi-task.
  • Excellent interpersonal skills with the ability to communicate effectively with people at all levels.
  • Pro-active and flexible working attitude.
  • A reliable and diligent team player.
  • High commitment to the tasks and consistency in precise work output.
  • Strong command of MS Office Suite (Word, Outlook, Excel, PowerPoint) and in the general use of information systems.
  • Motivation for Fairtrade.

About FLOCERT

FLOCERT is a leading global certification body. Besides providing sole certification, we also offer an array of services to support companies in sourcing on Fairtrade principles, where no Fairtrade Standard applies.

We are looking for a motivated and experienced professional to join our team as a Senior Officer for Global Service Development. If you are passionate about product development and have a strong understanding of project management, we encourage you to apply for this exciting opportunity.