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Advanced Technical Support Engineer

vor 3 Monaten


Stuttgart, Baden-Württemberg, Deutschland Hamilton Barnes Vollzeit

Advanced Technical Support Engineer

Hamilton Barnes is in search of several dedicated Support Engineers to enhance its growing team. This role offers an exciting opportunity to work in a collaborative environment, tackling complex technical challenges.

Ideal candidates will possess a robust background in telecommunications and demonstrate fluency in German. This position is perfect for those who are passionate about resolving intricate issues and ensuring exceptional customer experiences.

Key Responsibilities

  • Complex Issue Resolution: Analyze and resolve intricate telecommunications challenges, focusing on radio technologies, antennas, and secure communication systems.
  • Client Support: Deliver top-notch support to guarantee the seamless functioning of client communication systems while maintaining high levels of customer satisfaction.
  • Incident Management: Document and manage incidents effectively, escalating issues as necessary to ensure prompt resolutions.
  • Team Collaboration: Engage with global network vendors and internal teams to overcome technical hurdles.
  • Documentation Maintenance: Ensure precise documentation of support processes and procedures.

Essential Qualifications

  • Proven Experience: Demonstrated experience in technical customer support roles.
  • Telecommunications Expertise: Strong understanding of telecommunications technologies, including radio, antennas, and secure communications.
  • Language Proficiency: Fluency in German, both spoken and written.
  • Security Clearance Eligibility: Must be a German or EU citizen with the ability to obtain security clearance.