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vor 4 Wochen
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vor 4 Wochen
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vor 4 Wochen
Stuttgart, Baden-Württemberg, Deutschland Exide Technologies GmbH VollzeitAbout Exide Technologies GmbHExide Technologies GmbH is a leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications. With over 135 years of experience, we have developed and globally marketed cutting-edge batteries and systems, contributing to the energy transition and driving a cleaner future.Job...
Advanced Technical Support Engineer
vor 3 Monaten
Advanced Technical Support Engineer
Hamilton Barnes is in search of several dedicated Support Engineers to enhance its growing team. This role offers an exciting opportunity to work in a collaborative environment, tackling complex technical challenges.
Ideal candidates will possess a robust background in telecommunications and demonstrate fluency in German. This position is perfect for those who are passionate about resolving intricate issues and ensuring exceptional customer experiences.
Key Responsibilities
- Complex Issue Resolution: Analyze and resolve intricate telecommunications challenges, focusing on radio technologies, antennas, and secure communication systems.
- Client Support: Deliver top-notch support to guarantee the seamless functioning of client communication systems while maintaining high levels of customer satisfaction.
- Incident Management: Document and manage incidents effectively, escalating issues as necessary to ensure prompt resolutions.
- Team Collaboration: Engage with global network vendors and internal teams to overcome technical hurdles.
- Documentation Maintenance: Ensure precise documentation of support processes and procedures.
Essential Qualifications
- Proven Experience: Demonstrated experience in technical customer support roles.
- Telecommunications Expertise: Strong understanding of telecommunications technologies, including radio, antennas, and secure communications.
- Language Proficiency: Fluency in German, both spoken and written.
- Security Clearance Eligibility: Must be a German or EU citizen with the ability to obtain security clearance.