Luxury Brand Support Agent

vor 4 Wochen


Munich, Bayern, Deutschland SACLÀB GmbH Vollzeit

Become a vital part of SACLÀB as a Client Operations Specialist

We are seeking a dedicated individual with a passion for high-end fashion and luxury brands to join our vibrant Sales team. As a Client Operations Specialist, you will be instrumental in delivering outstanding customer service and overseeing logistics processes. This role presents an excellent opportunity to thrive in a diverse environment and aid in the advancement of SACLÀB within the luxury sector.

Key Responsibilities:
  • Deliver pre-sales and post-sales assistance, emphasizing the cultivation of robust customer relationships
  • Respond to customer inquiries through multiple communication channels
  • Manage logistics tasks including the collection of items from sellers, packaging and dispatching orders, and processing returns
  • Collaborate with shipping partners and manage necessary documentation
  • Assist the team with various operational duties
Qualifications:
  • Outstanding communication abilities in English and German/French
  • Willingness to work on-site
  • Enthusiasm for building customer relationships and thriving in a dynamic startup atmosphere
  • Excellent organizational skills with the capacity to handle multiple tasks
  • Familiarity with CRM systems is a plus
Perks:

Joining SACLÀB means being part of a creative and forward-thinking team that prioritizes equality and respect among all employees. You will benefit from a 4-day work week, a modern office environment, a MacBook laptop, subsidized fitness programs, a professional development budget, team events, family-friendly policies, and more.

At SACLÀB, we are dedicated to sustainability and ethical practices within the luxury fashion industry. Join us in transforming the sector with our innovative approach to pre-owned designer handbags and contribute to a more sustainable future for fashion.



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