Customer Support Specialist
Vor 4 Tagen
Crytek is seeking a detail-oriented and customer-focused Junior Customer Support Representative to join our team in Frankfurt. As a key member of our support team, you will handle a wide range of customer inquiries, including privacy-related matters, technical issues, and game-related concerns.
Responsibilities:- Resolve customer inquiries and issues in a timely and professional manner.
- Collaborate with the development team to troubleshoot technical issues and improve game performance.
- Provide excellent customer service and support across multiple channels, including email, chat, and social media.
- Document and update customer interactions and resolutions in our support ticket system.
- Work independently and collaboratively as part of a team to achieve customer satisfaction and engagement.
- Excellent written and verbal communication skills in English.
- Strong problem-solving skills and attention to detail.
- Knowledge or interest in data privacy principles and relevant regulations, including GDPR.
- Basic technical understanding related to game installation and performance troubleshooting.
- Ability to work independently and collaboratively as part of a team.
- Customer-focused attitude with a passion for helping others.
- EU work permit.
- Willingness to relocate to Frankfurt.
- Career Path: We offer a clear career path to help you progress towards your goals and objectives.
- Company Apartment: We provide a fully furnished company apartment during your first three months in Frankfurt.
- Relocation Support: We offer a relocation budget and full coverage of flights to Frankfurt for you and your family.
- Public Transport Pass: Discover Frankfurt by bus, tram, and metro – free of charge.
- Gym Card: A healthy body is a healthy mind. We offer a membership at the premium gym chain Fitness First in Germany.
- International Environment: We truly embody diversity at Crytek. With employees from over 42 different countries, we define ourselves by our cultural diversity.
- German Classes: Understanding the local culture will make your stay abroad more enjoyable, and Crytek supports that by offering German language courses for you and your family.
- Events: Join us on our exciting company events, including new starter breakfasts, summer and winter parties, and many more.
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