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Commercial Operations Manager
vor 2 Monaten
About AnyDesk Software
AnyDesk Software is a leading provider of remote access software solutions. We are committed to delivering innovative technology that enables seamless communication and collaboration across the globe.
Job Summary
We are seeking an experienced Commercial Operations Manager to join our team. As a key member of our commercial operations team, you will be responsible for overseeing and optimizing the daily operations of our sales and customer success teams. This role involves managing sales and customer success operations, driving process improvements, analyzing performance metrics, and collaborating with various departments to achieve strategic business goals.
Key Responsibilities
- Serve as a liaison between sales, customer success, support, and business systems teams
- Oversee the commercial process, including pipelines, subscription management, and pricing
- Identify and implement process improvements to enhance operational efficiency and effectiveness
- Lead initiatives to automate and optimize workflows, reducing manual efforts and errors
- Facilitate communication and collaboration between departments to achieve common goals
- Collaborate with different departments to integrate and enhance systems and tools
- Monitor and analyze key performance indicators to identify trends, gaps, and opportunities for improvement
- Generate regular reports on sales performance, customer feedback, and market trends
- Present insights and recommendations to management to inform strategic decision-making
Requirements
- Bachelor's degree in Business Administration, Marketing, Communications, or related field or experience in a related field
- Strong analytical and organizational skills with the ability to interpret complex data and generate actionable insights with attention to detail
- Proficiency in using CRM and ERP systems, as well as advanced Excel skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities
- Knowledge of Salesforce and/or HubSpot eco-systems is a plus
- Ability to compile accurate and precise documentation for processes
- Fast learner
- Fluent in English, German is a plus
Preferred Skills and Experience
- Knowledge of best practices, methodologies, and technologies in the business and development context
- Good problem-solving skills and the ability to find optimal solutions in a global, standardized context
- You work independently and communicate effectively and proactively with your team
- Confident personality with good technical comprehension and a passion for learning and growth
What We Offer
- Centrally located office in Stuttgart
- Flexible working hours and a hybrid working model
- 30 vacation days/year in a full-time position
- Free drinks and weekly team lunch
- Personal and professional development potentialities and room for creative ideas
- An international team
