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Customer Service Representative

vor 3 Monaten

Würzburg, Bayern, Deutschland LOXXESS Vollzeit

Customer Service Representative - Inbound Support (m/w/d)

Full-time Position

Entfalten Sie Ihre Fähigkeiten in einem dynamischen und erfolgreichen Logistikunternehmen und bereichern Sie das LOXXESS-Team als

KUNDENSERVICE MITARBEITER - INBOUND SUPPORT (M/W/D)

MODERNE LOGISTIK UND EINEN STARKEN TEAMGEIST. SIND SIE BEREIT? Als familiengeführtes Unternehmen legen wir großen Wert auf eine langfristige und vertrauensvolle Zusammenarbeit mit unserem engagierten Team. Flache Hierarchien prägen unsere Unternehmenskultur, die von Offenheit und Verantwortung geprägt ist.

SEIEN SIE INNOVATIV Schnelle Entscheidungsprozesse und kreative Lösungen sind der Schlüssel zu unserem Erfolg und zeichnen unsere namhaften Kunden aus verschiedenen Branchen aus. Durch die Digitalisierung in allen Bereichen ermöglichen wir flexibles und mobiles Arbeiten.

GESTALTEN SIE DIE ZUKUNFT Wir sind stets bestrebt, zu lernen und uns weiterzuentwickeln. Gemeinsam mit unseren Mitarbeitenden setzen wir vielversprechende Ideen effizient um und sind so Wegbereiter in allen Sektoren.

Für unser Team suchen wir eine zuverlässige und gewissenhafte Person, die gerne den Überblick behält und die folgenden Aufgaben mit Engagement übernimmt:

  • Telefonische und schriftliche Bearbeitung von Kundenanfragen
  • Unterstützung bei der zeitnahen Lösung von Beschwerden und Reklamationen
  • Sicherstellung der Kundenzufriedenheit
  • Auskunftserteilung zu Bestellungen, Rechnungen und Produkten
  • Dokumentation aller Anliegen im internen Ticketsystem
  • Allgemeine administrative Aufgaben

Interessiert? Wenn Sie zudem die folgenden Qualifikationen mitbringen, passen wir hervorragend zusammen:

  • Erfahrung im Bereich Kundenservice Inbound
  • Ausgezeichnete Kommunikationsfähigkeiten
  • Kunden- und lösungsorientierte Arbeitsweise
  • Fundierte MS-Office-Kenntnisse und idealerweise Erfahrung mit CRM-Systemen
  • Sehr gute Deutschkenntnisse in Wort und Schrift

WAS LOXXESS IHNEN BIETET:

  • Verantwortungsvolle Tätigkeit in einem wirtschaftlich stabilen, modernen Familienunternehmen mit flachen Hierarchien und kurzen Entscheidungswegen
  • Arbeitgeberzuschuss zur betrieblichen Altersversorgung und zur Berufsunfähigkeitsversicherung
  • Individuelle Weiterbildungsmöglichkeiten
  • Interessante Karriereperspektiven innerhalb der Unternehmensgruppe
  • Mitarbeitervergünstigungen über Corporate Benefits
  • Fahrradleasing über JobRad

SIND SIE BEREIT, GEMEINSAM ERFOLGREICH ZU SEIN? Wir freuen uns auf Ihre Bewerbung in PDF-Format über unser Online-Portal.