Project Manager

vor 3 Wochen

Berlin, Berlin, Deutschland Freshworks Vollzeit
About the Role

We are seeking a highly skilled and experienced IT Project Manager to join our SaaS Professional Services Team at Freshworks. As an IT Project Manager, you will be responsible for overseeing the end-to-end delivery of our SaaS solutions to enterprise clients, ensuring projects are completed on time, within budget, and to the highest quality standards.

Key Responsibilities
  • Project Planning & Execution:
    • Create and manage detailed project plans with clear timelines and resource allocation.
    • Lead cross-functional teams to keep projects on track.
    • Anticipate risks and issues, addressing them proactively to ensure smooth project delivery.
  • Stakeholder Management:
    • Be the primary contact for clients, building strong, lasting relationships.
    • Keep all stakeholders informed with clear, timely updates and ensure alignment on project goals.
  • Quality Assurance:
    • Uphold best practices to ensure top-quality SaaS solutions.
    • Regularly review deliverables, making sure they meet client standards and seeking ways to improve processes.
  • Change Management:
    • Handle changes in project scope, schedule, or resources with minimal disruption.
    • Assess the impact of change requests and communicate effectively to ensure smooth transitions.
Requirements
  • Minimum of 4 years of experience in managing enterprise-level SaaS projects, preferably in a professional services environment.
  • Language mandatory requirements:
    • London: Fluent in English (business level).
    • Berlin: Fluent in English (business level) and B2 level in German.
    • French at B2 level is a strong advantage in both locations.
  • Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field. Advanced degree or certifications like PMP/PRINCE2 are preferred.
  • Hands-on expertise in project planning, execution, risk management, task prioritization, and quality assurance.
  • Excellent verbal and written communication skills with the ability to interact effectively with stakeholders at all levels.
  • Proven ability to lead cross-functional teams and drive project success collaboratively.
  • Strong understanding of SaaS technologies, deployment methods, and industry best practices.
  • Experience with project management tools such as Jira, Asana, or Microsoft Project.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Experience in organizing workshops for prioritizing project goals and managing change is an advantage.

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