F&B Operations Director
vor 2 Wochen
We're a pioneering company on a mission to revolutionize the speciality coffee experience by making it more affordable, digital, and convenient. Our goal is to bring back the human touch paired with personalisation and convenience that modern consumers have come to expect from digital businesses.
We're seeking a highly skilled Director of F&B Operations to join our team in Berlin Mitte during this exciting time. As a key member of our leadership team, you will play a crucial role in the success of our brand.
Key Responsibilities- Store Operations: Oversee all aspects of store operations, including staffing, training, store workflow, and customer satisfaction.
- Training and Development: Foster a positive and inclusive work environment by leading comprehensive training and development programs. Ensure all team members meet our high-quality standards while providing growth opportunities and cultivating strong collaboration and teamwork.
- LAP Culture: Be the ambassador of our culture, fostering a positive and motivating environment across all shops. Empower barista teams to embody our values, ensuring a consistent and exceptional customer experience.
- Operational Efficiency: Implement industry-leading operational standards to maximise efficiency in all LAP coffee shops. Drive continuous improvement by optimising processes, managing costs, and ensuring seamless daily operations.
- Customer Operations: Handle customer inquiries, feedback, and complaints with professionalism and empathy.
- Health and Safety: Ensure compliance with company policies, procedures, and health and safety regulations. Collaborate with other departments to implement company initiatives and achieve business objectives.
- At least 7 years of operational experience in retail F&B, ideally with a mix of retail food and beverage chains at an international level. Experience in the coffee industry is a significant plus.
- Willingness to occasionally travel to explore new locations and meet with potential partners.
- Entrepreneurial spirit, solution-oriented, and excited to work on the full-cycle of building a start-up, diving into whatever topics need to be done.
- Creative flair and eye for spotting growth opportunities. Ability to ideate, test, and fail fast while working within tight deadlines and budget constraints.
- Fluency in English, with German being a strong plus.
- Relocation assistance for candidates with the right experience.
- Ambitious team working closely with experienced Founders to build and scale an innovative lifestyle consumer coffee brand.
- Fun and passion-driven work environment, with regular team events and a love for good food and coffee culture.
- Exciting industry with opportunities to revolutionise the coffee industry and make speciality coffee affordable and accessible.
- Backing of leading investors, joining a promising startup early on while relying on their support.
LAP COFFEE - Micro Retail Technologies GmbH is an Equal Opportunity Employer. Decisions on hiring will not be influenced by race, colour, religion, gender, nationality, disability status, neurodiversity, age, sexual orientation, gender identity, marital status, mental or physical disability.
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