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Field Service Engineer
vor 2 Monaten
About the Role
Bruker, a leading analytical instrumentation company, is seeking a highly skilled Field Service Engineer to join our team in the Boston area. As a Field Service Engineer, you will be responsible for installing and supporting high-resolution Mass Spectrometry Instrumentation, primarily focused on the Bruker timsTof instruments.
Key Responsibilities
- Familiarize and train customers on the basic operation of the equipment.
- Perform remote support and diagnostic analysis to determine if on-site corrective maintenance is required.
- Organize and prioritize schedules in accordance with customer requirements to determine needs for immediate attention, via onsite visits, and remote assistance.
- Re-qualify the entire instrument after service repair by running complex compounds for verification, in accordance with customer expectations.
- Secure customer acceptance of installation and maintenance sign-off.
- Perform installation of new systems, preventive and corrective maintenance.
- Communicate and work closely with Service and Support Center, Regional Service Management, and Applications Specialists.
- Perform other duties as required.
Requirements
- Bachelor's degree in Biotech, Biology, or Chemistry-related fields or equivalent experience.
- Minimum 3 years' experience diagnosing and repairing mass spectrometers.
- Experience troubleshooting HPLC and nanoLC required.
- Proven knowledge of analog electronics, high voltage circuitry/circuits, laser technology.
- Experience with GLP and working in a regulated environment.
- Strong technical skills involving analytical instrumentation.
- Excellent customer focus with ability to reliably respond to inquiries, communicate, and interact with customers with a range of technical expertise.
- Ability to work independently and manage competing priorities to meet deadlines within a customer-focused work environment.
- Focused on the Boston area with ability and willingness to travel up to 50% as required by customer demand.
- May require lifting (up to 50 lbs), bending, and squatting and working in laboratory environments.
- Valid Driver's License issued by state of residence and in good standing.
What We Offer
Bruker Corporation offers a comprehensive and competitive benefits package, including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).
Equal Opportunity Employer
Bruker is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
