Aktuelle Jobs im Zusammenhang mit Support Shift Lead - Berlin, Berlin - Wolt
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Support Shift Lead
vor 3 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAre you a seasoned customer service professional looking to take on a leadership role? Do you have a passion for delivering exceptional service and inspiring your team to do the same?As a Shift Lead at Wolt, you will be responsible for leading our support team during shifts, ensuring efficient operation and a great customer experience. You will work closely...
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Support Shift Lead
vor 3 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAre you a seasoned customer service professional looking to take on a leadership role? Do you have a passion for delivering exceptional service and inspiring your team to do the same?As a Shift Lead at Wolt, you will be responsible for leading our support team during shifts, ensuring efficient operation and a great customer experience. You will work closely...
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Support Team Lead
vor 2 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAre you a seasoned Support professional looking to take on a leadership role? We're seeking a Support Team Lead to join our team in Germany.As a Support Team Lead, you will be responsible for leading our Support team during shifts, ensuring efficient operation and a great customer experience. You will also be responsible for solving issues the team needs...
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Support Operations Lead
vor 2 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAre you an experienced Support professional looking to take on a leadership role? We're seeking a Support Shift Lead to join our team in Germany.As a Support Shift Lead, you will be responsible for leading our Support team during shifts, ensuring efficient operation and a good customer experience. You will also be responsible for solving issues the team...
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Shift Team Leader
vor 3 Wochen
Berlin, Berlin, Deutschland Burgermeister VollzeitAbout BurgermeisterBurgermeister is a dynamic food service company that prides itself on delivering high-quality burgers and exceptional customer service. Our passion for innovation and quality drives us to excel in every aspect of our business.Job SummaryWe are seeking a responsible and committed Shift Leader to join our team in Berlin. As a Shift Leader,...
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Shift Team Leader
vor 3 Wochen
Berlin, Berlin, Deutschland Burgermeister VollzeitAbout BurgermeisterBurgermeister is a dynamic food service company that prides itself on delivering high-quality burgers and exceptional customer service. Our passion for innovation and quality drives us to excel in every aspect of our business.Job SummaryWe are seeking a responsible and committed Shift Leader to join our team in Berlin. As a Shift Leader,...
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Shift Team Leader
vor 1 Monat
Berlin, Berlin, Deutschland Burgermeister VollzeitAbout BurgermeisterBurgermeister is a dynamic food service company that prides itself on delivering high-quality burgers and exceptional customer service. Our passion for innovation and quality drives us to excel in every aspect of our business.Job ResponsibilitiesWe are seeking a responsible and committed individual to join our team as a Shift Leader. As a...
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Shift Team Leader
vor 1 Monat
Berlin, Berlin, Deutschland Burgermeister VollzeitAbout BurgermeisterBurgermeister is a dynamic food service company that prides itself on delivering high-quality burgers and exceptional customer service. Our passion for innovation and quality drives us to excel in every aspect of our business.Job ResponsibilitiesWe are seeking a responsible and committed individual to join our team as a Shift Leader. As a...
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Shift Team Leader
vor 4 Wochen
Berlin, Berlin, Deutschland Burgermeister VollzeitAbout BurgermeisterBurgermeister is a dynamic food service company that prides itself on delivering high-quality burgers and exceptional customer service. Our passion for innovation and quality drives us to excel in every aspect of our business.Job SummaryWe are seeking a responsible and committed Shift Leader to join our team in Berlin. As a Shift Leader,...
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Shift Team Leader
vor 4 Wochen
Berlin, Berlin, Deutschland Burgermeister VollzeitAbout BurgermeisterBurgermeister is a dynamic food service company that prides itself on delivering high-quality burgers and exceptional customer service. Our passion for innovation and quality drives us to excel in every aspect of our business.Job SummaryWe are seeking a responsible and committed Shift Leader to join our team in Berlin. As a Shift Leader,...
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Support Team Lead
vor 3 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAre you a seasoned customer service professional looking to take on a leadership role? Do you have a passion for delivering exceptional service and inspiring your team to do the same? We're seeking a Support Shift Lead to join our team at Wolt, where you'll play a key role in leading our support team and driving customer satisfaction.Key...
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Support Team Lead
vor 3 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAre you a seasoned customer service professional looking to take on a leadership role? Do you have a passion for delivering exceptional service and inspiring your team to do the same? We're seeking a Support Shift Lead to join our team at Wolt, where you'll play a key role in leading our support team and driving customer satisfaction.Key...
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Front Office Shift Leader
vor 2 Wochen
Berlin, Berlin, Deutschland 25hours Hotels VollzeitJob Title: Front Office Shift LeaderJob Description:We are looking for a highly motivated and organized Front Office Shift Leader to join our team at 25hours Hotels. As a Front Office Shift Leader, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Manage the front office...
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Support Operations Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAre you an experienced Support professional looking to take on a leadership role? We're seeking a skilled Shift Lead to join our Support Team in Germany.As a Shift Lead, you'll be responsible for leading our Support team during shifts, ensuring efficient operation and a great customer experience. You'll also be solving issues the team needs help with,...
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Schichtleiterin/Shift Lead
vor 1 Woche
Berlin, Berlin, Deutschland Flink VollzeitFunktion: Schichtleiterin/Shift Lead (m/w/d)UnternehmensbeschreibungFlink ist ein Sofort-Lieferdienst für Lebensmittel, der täglich von zahlreichen Kund*innen genutzt wird.Die Kund*innen bestellen ihr Einkauf per App und erhalten innerhalb weniger Minuten ihre Bestellung vor der Haustür. Ein reibungsloses Zusammenspiel aller Mitarbeiter*innen in unseren...
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Operations Shift Specialist
vor 3 Wochen
Berlin, Berlin, Deutschland THRYVE VollzeitUnlock Your Potential in Secure Digital SolutionsAre you ready to take your operations engineering career to the next level? We're seeking a talented Operations Shift Specialist to join our team at THRYVE, a global leader in cutting-edge technology.About the Role:Manage support tickets with ease, meeting SLAs and ensuring client satisfaction.Conduct...
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Operations Shift Specialist
vor 1 Monat
Berlin, Berlin, Deutschland THRYVE VollzeitUnlock Your Potential in Secure Digital SolutionsAre you ready to take your operations engineering career to the next level? We're seeking a talented Operations Shift Specialist to join our team at THRYVE, a global leader in cutting-edge technology.Key Responsibilities:Manage support tickets with ease, meeting SLAs and ensuring client satisfaction.Conduct...
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Operations Shift Specialist
vor 1 Monat
Berlin, Berlin, Deutschland THRYVE VollzeitUnlock Your Potential in Secure Digital SolutionsAre you ready to take your operations engineering career to the next level? We're seeking a talented Operations Shift Specialist to join our team at THRYVE, a global leader in cutting-edge technology.Key Responsibilities:Manage support tickets with ease, meeting SLAs and ensuring client satisfaction.Conduct...
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Operations Shift Specialist
vor 1 Monat
Berlin, Berlin, Deutschland THRYVE VollzeitUnlock Your Potential in Secure Digital SolutionsAre you ready to take your operations engineering career to the next level? We're seeking a talented Operations Shift Specialist to join our team at THRYVE, a global leader in cutting-edge technology.Key Responsibilities:Manage support tickets with ease, meeting SLAs and ensuring client satisfaction.Conduct...
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Operations Shift Specialist
vor 1 Monat
Berlin, Berlin, Deutschland THRYVE VollzeitUnlock Your Potential in Secure Digital SolutionsAre you ready to take your operations engineering career to the next level? We're seeking a talented Operations Shift Specialist to join our team at THRYVE, a global leader in cutting-edge technology.Key Responsibilities:Manage support tickets with ease, meeting SLAs and ensuring client satisfaction.Conduct...
Support Shift Lead
vor 2 Monaten
About the Role
We are seeking a highly skilled and experienced Support Shift Lead to join our team at Wolt. As a Support Shift Lead, you will be responsible for leading our Support team during shifts, ensuring efficient operation and a good customer experience.
Key Responsibilities
- Supervise and lead our Support team during shifts, ensuring a high level of customer satisfaction and service quality.
- Solve complex issues and escalate to senior leadership as needed.
- Update Support Associates with the latest news and information, and organize breaks to ensure a healthy and productive work environment.
- Collect performance feedback through live-monitoring and provide detailed reports to senior leadership.
- Manage workload, efficiency, and office duties, while ensuring the well-being of all team members.
- Manage escalation and urgent cases, collaborate with other teams to solve Support-related issues.
- Take on operational tasks and responsibilities as needed.
- Act in the best interest of Wolt at all times.
Requirements
- Experience in contact center operations, ideally in a supervisory role and in e-commerce.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Fluent in German and English.
- Ability to work 32-40 hours per week.
- Proven track record in previous support roles, with high KPIs and positive feedback from colleagues.
- High skill level in PS or CS proficiency, beneficial but not required.
- Ability to understand Wolt's Support operations on a broad level and how all aspects of the operation are connected.
- Strong problem-solving skills, with the ability to think differently and observe things from new perspectives.
- Ambitious and motivated colleague who can create an energetic and happy environment during shifts.
- Proactive team player and a true doer.
- Ability to praise, motivate, support, and coach associates on shift, while maintaining high KPIs.
