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Customer Service Representative

vor 2 Monaten

Pforzheim, Baden-Württemberg, Deutschland Fahrrad XXL Vollzeit
Job Overview

Fahrrad XXL is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Interaction: Respond to customer inquiries and concerns in a timely and professional manner, ensuring a positive experience for our clients.
  • Order Management: Process customer orders, manage inventory, and resolve any issues related to sales and returns.
  • Team Support: Collaborate with the sales team to provide technical support, sales advice, and product information to customers.
  • Complaint Resolution: Investigate and resolve customer complaints related to sales and workshop services.
Requirements
  • Education and Training: Completed training in retail/sales or a related field is preferred.
  • Work Style: Possess a structured and orderly work style, with the ability to multitask and prioritize tasks effectively.
  • Customer Service Experience: Previous experience in customer-facing roles, including telephone and face-to-face interactions.
  • Technical Skills: Basic knowledge of IT systems and software.
  • Industry Knowledge: Interest in bicycles and e-bikes, with a passion for the industry.
Benefits
  • Diverse Work Environment: Work in a dynamic and growing industry with opportunities for professional development.
  • Development Opportunities: Access to training and development programs tailored to your career goals.
  • Competitive Compensation: Fair pay, transparent time tracking, and compensation for overtime.
  • Employee Benefits: Generous employee discounts, Corporate Benefits Program, and Wellpass subsidy.
  • Team Environment: Work in a motivated team with regular team events and company celebrations.