Customer Success Manager: German Speaking

vor 7 Monaten

Hamburg, Deutschland RoomRaccoon Vollzeit

We're looking for a customer centric individual to join our scaling customer success team in Germany. We are specifically looking for a german speaking consultant as you will be responsible for the DACH region (Germany, Austria, and Switzerland).

Your role will revolve around client satisfaction, retention, adoption and expansion on clients portfolios. Our ideal candidate will have experience working in a product lead business and have hospitality [more specifically hotel] experience.

Tasks

Your main duties and responsibilities will be - but not limited to:

  • Reaching out to hoteliers directly, to advise them of the added benefits of RoomRaccoon
  • Deliver demos to interested hoteliers demonstrating the scope of RaccoonPay and added benefits.
  • Develop a deep understanding of our product suite and competitor pricing and product offering.
  • Proactively engage with Hoteliers to understand their business goals, challenges, and objectives.
  • Serve as the primary point of contact, building strong and lasting relationships with key stakeholders.
  • Conduct regular check-ins and status reviews with customers to monitor their progress and satisfaction levels.
  • Identify opportunities to optimise and enhance Hoteliers' experiences based on their feedback and usage patterns.
  • Provide training and educational resources to empower Hoteliers to make the most of our products.
  • Identify potential upsell opportunities by understanding customers' evolving needs and business objectives.
  • Collaborate with sales teams to develop tailored proposals and strategies for expanding customers' product/service usage.
  • Develop and execute strategies to proactively address customer concerns and mitigate potential churn risks.
Requirements

About you:

Our perfect fit has/is:

  • Language requirement: German and English
  • Qualification / Experience:
  • At least 3 years of relevant work experience
  • Hotel sales &/or SaaS background is advantegous
  • Skills/Attributes:
  • Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
  • Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
  • Drive to revolutionise hoteliers worldwide
  • Self-motivated & able to deliver under pressure
  • Team-player
  • Organised and great eye for detail
  • Affection for both international business & tech
Benefits

Perks:

  • Loyalty Programme (Equity)

  • Role Specific:

  • Commission | OTE for sales related roles

  • Department incentive bonuses

  • Training & Development:

  • Formal training

  • Annual hotel experience

  • Employee Referral Campaign

  • Friday Drinks & Lunches for in-house Raccoons

  • Quarterly Office Massages

  • Birthday Lunch

About us:

This is what you tell people at parties:

I am working at an international super-fast-growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded the world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 100 heads is working from 10 offices all over the world

“It's an exciting time to join RoomRaccoon. Through innovation, we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping RoomRaccoon with its mission of becoming the world's number one hotel management system.” - Tijmen van Dijl (CEO & Co-Founder)

  • Head of Customer Success

    vor 2 Monaten

    Hamburg, Deutschland plancraft GmbH Vollzeit

    Your chance with us! Digitizing contractor companies? We love it. We are plancraft - and we are passionate about revolutionizing the craft & construction industry with our straightforward software. Our vision is nothing less than to become Europe’s number one contractor operating system. With the backing of Europe’s top investors, we provide a leading...

  • Customer Success Manager DACH

    vor 6 Monaten

    Hamburg, Deutschland Red Bud Regional Hospital Vollzeit

    ABOUT THE JOB "Every customer must be a reference, one success at a time” This is our mission statement and drives everything we do. We will continually listen to the changing needs of our customers to determine the direction of our platform, service, and support. Our goal is to develop strong partnerships with our customers and make them “lifelong...

  • Principal Customer Success Manager

    vor 2 Monaten

    Hamburg, Deutschland OneStream Software Vollzeit

    ABOUT THE JOB OneStream’s mission statement "Every customer must be a reference and success” drives everything we do. We will continually listen to the changing needs of our customers to determine the direction of our platform, service, and support. Our goal is to develop strong partnerships with our customers and make them “lifelong OneStream...

  • Director Customer Success

    vor 7 Monaten

    Hamburg, Deutschland Xeneta Vollzeit

    Location: Oslo, Norway; Hamburg, Germany; London, England. _ We are seeking a talented and ambitious **Director Customer Success EU** for our BCO (Shippers) segment, who has a track record of strong performance in leading high-performing Customer Success teams. We value all of our team members and will make sure you receive a career development that fits...

  • Customer Success Manager

    vor 3 Monaten

    Hamburg, Deutschland BID AcquiCo III GmbH Vollzeit

    Das machst du bei uns:Die CAD-Gruppe besteht aktuell aus drei erfolgreichen mittelständischen Softwareunternehmen im CAD-Umfeld. Wir agieren mit 80 Mitarbeitern und über 4.000 Kunden im DACH-Raum. Die Gruppe wird organisch und anorganisch durch Akquisitionen weiterwachsen.Seit über 35 Jahren orientieren sich die Unternehmen an ihrem Unternehmensgrundsatz...

  • Sales Manager-German Speaking

    vor 3 Monaten

    Hamburg, Deutschland Kelkoo Group Vollzeit

    Role overview: As an Sales Account Manager at Kelkoo you will be focus on acquiring new merchants for our platform. You will be responsible for the whole customer life cycle and ensure that the merchants are developing their presence on our website and throughout our network. Day to day duties will include cold calling, issuing proposals, following up...

  • Customer Success Specialist

    vor 5 Monaten

    Hamburg, Deutschland APL Logistics Vollzeit

    At  APL Logistics , we’re a company that focuses on connecting supply chains across Automotive, Consumer, Industrial, and Retail sectors, globally. Join us and discover how our business within this industry is dependent on our network of passionate colleagues, clients, and partners. Together, we inspire business, drive trade, and make life run more...

  • Business Development Associate

    vor 3 Monaten

    Hamburg, Deutschland Prinova Europe Vollzeit

    **Business Development Associate - German Speaking** **Hybrid - Germany (Full-time, Permanent)** **Who We Are** Prinova is a leading global supplier of ingredients and premix manufacturing solutions for the food, beverage and nutrition industries. Prinova holds strategic stocks in 35+ centres around the world to ensure continuity of supply and has liquid...

  • Customer Success Manager

    vor 4 Monaten

    Hamburg, Deutschland CleverPush GmbH Vollzeit

    Wir bei CleverPush sind ein erfolgreiches und wachsendes Unternehmen im Bereich SaaS. Unser Ziel ist es, unseren Kunden erstklassige Lösungen und Services anzubieten, die auf ihre individuellen Bedürfnisse zugeschnitten sind. Zur Erweiterung unseres engagierten Teams suchen wir ab sofort einen motivierten Customer Success Manager (m/w/d), der oder die...

  • Customer Success Manager

    vor 4 Monaten

    Hamburg, Deutschland CleverPush GmbH Vollzeit

    Wir bei CleverPush sind ein erfolgreiches und wachsendes Unternehmen im Bereich SaaS. Unser Ziel ist es, unseren Kunden erstklassige Lösungen und Services anzubieten, die auf ihre individuellen Bedürfnisse zugeschnitten sind. Zur Erweiterung unseres engagierten Teams suchen wir ab sofort einen motivierten Customer Success Manager (m/w/d), der oder die...

  • Werkstudent Customer Success

    vor 7 Monaten

    Hamburg, Deutschland Visable GmbH Vollzeit

    Du möchtest während des Studiums Einblicke in den Job des Customer Success Managers bekommen und uns aktiv dabei unterstützen, für eine immer bessere Customer-Experience zu sorgen? Dann bist Du in unserem Team bei Visable genau richtig! Forme mit uns die Zukunft des B2B - Als Werkstudent Customer Success (m/w/d) unterstützt Du unsere Customer Success...

  • Head of Customer Success

    vor 7 Monaten

    Hamburg, Deutschland Plancraft GmbH Vollzeit

    **Your chance with us!**: At plancraft, we are passionate about revolutionizing the craft & construction industry with our straightforward software solutions. Our vision is to become Europe’s number one craftsman software. With the backing of top European investors, we provide a leading SaaS solution that simplifies the management and operational...

  • Head of Customer Success

    vor 6 Monaten

    Hamburg, Deutschland Plancraft GmbH Vollzeit

    Deine Chance bei uns! At plancraft, we are passionate about revolutionizing the craft & construction industry with our straightforward software solutions. Our vision is to become Europe’s number one craftsman software. With the backing of top European investors, we provide a leading SaaS solution that simplifies the management and operational challenges...

  • Lead Account Executive

    vor 6 Monaten

    Hamburg, Deutschland Freshworks Vollzeit

    **Company Description** Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in **San Mateo, California,** Freshworks has a global team operating from** 13 global...

  • Global Director of Technical Sales

    Vor 2 Tagen

    Hamburg, Deutschland TrioTech Recruitment Vollzeit

    Global Director of Technical Sales & Customer SuccessAbout the OpportunityA fast-growing global leader in the cybersecurity industry is seeking a Global Director of Technical Sales & Customer Success to lead its technical sales and customer success functions. This is a pivotal role overseeing Solution Engineers, Technical Support Engineers, and Customer...

  • Strategic Transformation Director

    vor 7 Monaten

    Hamburg, Deutschland Blue Yonder Vollzeit

    Part of the EMEA Strategic Transformation team for Retail, this role will enhance, support and promote BY’s leadership position with regard to process and solutions within the Retail sector. The role will bring value to BY’s customers by ensuring alignment between the customer’s processes, people and BY technology. Key Tasks Act as an industry...

  • Head of Customer Success Und Operations

    vor 7 Monaten

    Hamburg, Deutschland bau digital GmbH Vollzeit

    Bau Digital ist ein junges Prop-Tech Unternehmen und revolutioniert das Erlebnis beim Wohnungskauf. Mit unserer SaaS-Lösung haben wir innerhalb kürzester Zeit in der gesamten DACH-Region eine hohe Nachfrage erzeugt. Unsere SaaS-Lösung verbindet Immobilienkunden, Bauträger, Bauunternehmen und Baustoffhändler und bietet viele Vorteile für alle...

  • Customer Success Manager im Event-Bereich

    vor 3 Monaten

    Hamburg, Deutschland Event Inc Vollzeit

    Deine Rolle Du bevorzugst den Aufbau von wenigen und dafür langfristigen sowie starken Parnterschaften mit Deinen Kunden? Du hast Spaß daran, Kunden und Locations zu verbinden, um ihnen ein unvergessliches Event zu bereiten?  Du arbeitest gerne in einer Umgebung, die sich schnell verändert und von Dir mitgestaltet werden soll? Unser...

  • Minijob Customer Success

    vor 3 Wochen

    Hamburg, Deutschland Pacemo GmbH - Digitalisierung im Bestattungswesen Vollzeit

    Pacemo ist Teil der internationalen Memcare Group und strömt in eine Branche, bei der die Digitalisierung gerade erst beginnt. Pacemo bietet eine innovative SAAS-Lösung für Bestatter:innen, die deren Prozesse auf smarte und vor allem effiziente Art&Weise digitalisiert. Aufgaben Dein Ziel ist es jede:n Kund:in glücklich zu machen? Du bleibst auch in...

  • Minijob Customer Success

    vor 3 Wochen

    Hamburg, Deutschland Pacemo GmbH - Digitalisierung im Bestattungswesen Vollzeit

    Pacemo ist Teil der internationalen Memcare Group und strömt in eine Branche, bei der die Digitalisierung gerade erst beginnt. Pacemo bietet eine innovative SAAS-Lösung für Bestatter:innen, die deren Prozesse auf smarte und vor allem effiziente Art&Weise digitalisiert. Aufgaben Dein Ziel ist es jede:n Kund:in glücklich zu machen? Du bleibst auch in...